Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Eva F.
This is my first time ordering from Petflow and I am very satisfied! My order came quickly and the prices are less than other places I ordered from. The type of dog food I buy for my dogs is hard to find and I'm glad Petflow has it. It saves me time looking for it.
ROLLIN B.
Good service arrived when you said it would. I was a little confused by the check out on your website, but I’m old.
TRACY W.
My auto ship sat in processing status for 2 weeks so I paused it so I could order something else. I called and the person acted like they didn't want to help. Once I placed my new order, I received my auto ship order at the same time. This was over $150 at one time. Very frustrating. Will more then likely switch to someone else.
Anonymous
I'm unhappy with your service. My vet was out of the prescription diet for my cat, so I ordered from your website on Friday, 08/26. You charged my credit card on Monday, 08/29. Since you charged my card, I thought you had the okay from the vet to get the prescription food for me. I thought it would be shipped that day. However, you didn't ship it until Wed, 08/31. It finally arrived on Saturday, 09/03. In the meantime, my vet called on Monday, 08/29 and said they just received the food I needed. Their price was about half of what you charged me. It's unlikely that I will order from you again, or recommend you to anyone.
Penny
Two times I tried to order a particular flavor of food for my cat and both times your site said it was in stock. about 7 days later after not hearing anything, I contacted petflow only to find out that the product was out of stock. You do not let customers know that an item is out of stock until they contact you. You just leave them hanging and wondering. You also take too long to deliver your products. This is not acceptable. When you pet has special dietary needs and you cannot supply the food they need, it is very frustrating and we don't know what to do to be able to feed our precious pet. Dont know if I will give your company a third try.
JUDITH T.
This is the first time I used pet flow and I was very happy with the results. They got the approval from my vet and shipped the products in a timely manner. I will be using them again
Joel G.
Great customer support and very fair pricing. Speedy delivery. Will use again and do rexommend!
DB
good communication about delivery status.
