Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Diane
Fraud Depoatment has flagged my account. THey have been no help to get this corrected. I would like to purchase form this compnay but they have been no help in correcting their error about mt information being fraud. Who can I talk to to get this corrected?
WHITNEY C.
I had to reach out to find out what was happening with my order after never hearing anything.
Sami's M.
You were unable to fill my order and never let me know until I sent an email asking where it was!
Pet L.
After making a purchase that exceeded the threshold for free shipping, I was not able to add on another item after making a purchase. The salesperson could not waive the shipping fee on another item I forgot to add on to my original purchase. Instead, she wanted me to purchase more items so I can get free shipping. I decided to continue my business with Chewy.com because they were able to waive the shipping fee on items I forgot to add to a previous purchase.
Lck
I ordered 3 bags of hills feline dry metabolic + cd which has been hard to find at alot of stores. You listed it as in stock. I am the veternarian for my pets and you didn't allow me to upload an image of my prescription. You sent my clinic an email to get order approved and same day sent me an email saying you'd contacted them and heard nothing back( yet they had already approved it), which is why lots of pet parents get mad at us for orders. Then, after confirming with my staff for approval, I waited a few bussiness days for shipping comfort matron. Instead, you cancelled my order with no reason in my email or account. I had to call customer service to learn it's out of stock.
LISA D.
I ordered my cat a specialty cat food which at the time was listed as in stock then the next day I received an email saying it was “out of stock” To be fair most if not all places were out of stock but that’s why I was excited to finally find a store that had it available. Not very happy! I have since purchased a different brand of food from a competitor.
VW
I called to cancel an order within 24 hrs of placing it. Was told it was too late but that I once it arrived I can call and request a pre-paid label to return. So I called when it arrived and was told that RX dog food cannot be returned and that it states that on the website. I said that I was told I could return it. The man said "people make mistakes".
Carole
I've been using Petflow for my furry babies for a few years now and am very happy with the ease of the website navigation and managing my auto-shipments. They also have great customer service!
