Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
RILEY M.
I'm disappointed with autoship. Items can't be added if they're in stock. When in stock and added, they aren't shipped if out of stock, that is they're not reserved when the order is placed. Why use autoship? I've started ordering and buying directly, and pay a penalty for doing that.
Gloria
Great selection and price.
DEBORAH T.
Great price and fast delivery
LISA H.
Placed my order on July 12th & I’m still waiting for my shipment. I’ve had to buy food locally due to get him by. I texted & emailed my concerns & was told it’s been approved & would be shipping in a few days. As of today, July 24th, still no shipping notification or why there is a delay. Terrible customer service & im very unhappy!
Dl
Had an issue with a previous order. Petflow issued a credit for that order so I ordered again and this time everything was great. I appreciate a company that makes things right. I will be ordering from them again!!
RIKI O.
I would say the customer service rep has had the issue I called about many times so she certainly understood the frustration. I think Petflow as a company leaves a lot to be desired regarding how they handle things. The 3 stars is for the young lady whom I spoke with.
Linda S.
Petflow delivers to my DOOR and not to the post office, and the order is accurate and secure! I love them.
KEITH SCHWARTZ S.
I have dealt with pet flow for over a year now . Prices very reasonable customer service great. Very quick delivery . Have recommended them to others. Will continue to use them in the future
