Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Mary H.
Your company led me on to beleive the food I ordered was in process of delivery. You cancelled the order when I was down to one can at home. Then I had to struggle to find food for my cat, with no advice from you. I will not ever order from you again.
TIFFANY D.
I have ordered before and my order was the same, rx cat food, even in the middle of covid, first time customer and it was fast! This time..6 days after ordering it still didn't ship, I asked for it to be cancelled, and was told they weren't sure if it could be, but they would let me know, 2 days later, still no word, I sent another email, same response, so here I am 13 days after I ordered, still don't know if my order has been cancelled because they use another party because of the rx, and the status still shows shipping, I can't get a straight answer!!!! They need a new system so they can provide customers with accurate answers!! Back to getting the food from the vet, and chewy!!! I should have read the other reviews!
DAVE P.
Process was seamless as far as ordering and receiving my order in a timely manner. Had no issues and would highly recommend Petflow to anyone looking for good service and product selection.
TAMMY K.
It would be nice to be able to edit your autoship if the item is backorder online. I have had the item on backorder twice and the last was canceled. I do not like having to make a phone call when it should be easy to make the changes online. This goes for the cancelation of an autosgip as well.
JUDITH J.
Originally my order was to ship on July 5th. Then an email said the shipment would be late and would arrive today. It currently is 8pm and I do not have my order!
Cat Appreciator from SE N.
Petflow had all the items I needed, delivered them promptly, and quickly responded to questions/concerns I had.
Carol
Fast shipping with sturdy packaging. Good price. User friendly website. Thanks so much.
G.O.
Fast shipping
