Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
JASON D.
It was very disappointing to have my order canceled after the item I purchased was out of stock. When I ordered the item it was shown as being in stock. A more accurate representation of this would be appreciated considering this is online retail.
Francesca
Shopping was easy. Website easy to navigate. Prices were good.
BRENDA
I received my shipment of 2 bags of dry dog food and found the box they were shipped in crawling with ants! One of the bags had a small tear in it, which caused the ants. I called customer service at PetFlow and they immediately sent me a new bag to replace the damaged one - I did not have to send them a picture or send the damaged bag back. THis is the only time in several years that I have received a damaged bag.Great customer service!
BARBARA C.
Never received what I ordered, even though I was charged for it.
JL
I am very happy with the services I receive from Pet Flo. I do on occasion have difficulty with using the web site. It will keep saying my password is in correct.
Cheryl
I ordered puppy food and was given tracking in less than 2 days! Shipment was fast and efficient
linda
Had what I needed! Fast shipping!
Pam S.
I have a late shipment of cat litter twice now. I know shipping and supplies are messed up in our country so I understand. What I don't understand is why you system doesn't alert you that the product is not in stock so you can let me know before my delivery should be here instead of on the day it should ship. I have been a loyal customer for several years now.
