Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Kellie
Item showed in stock. Took almost a week for them to state it wasn't available and to check back for when it's in stock. Yet when I looked at their website they didn't change the item's availability. So just keep taking people's information even though it's not available. This is a poor business practice.
SHARON B.
When I order it says you have product. A week later you say you don’t have it and cancel order. You need to change this. No for sure what is in stock. This has happened to me before. Non way to run a business. You don’t care about the customer. Doubt I will order with you sgain
Jean M.
We have ordered dog & puppy food from PetFlow for many years and always received excellent service. On our last order of 7 bags one of the bags was out of the box. It had been torn open and taped shut with clear shipping tape. There was a Fed Ex label on it reading “re-packaged”. We were not home when they were delivered. I called PetFlow customer service to let them know about the torn bag. They immediately apologized for the problem and let me know they would replace the damaged bag. Two days later it arrived. I sincerely appreciated their great service and quick response.
CHRISTINE G.
Easy ordering and perfect delivery.
Jean
Product bought as advertised. Online sales works perfectly. Shipping was fast. This is my second transaction with this company and am very pleased.
CHRIS
Poor communication.
David Y.
Ordered veterinarian prescribed food for diabetic cat and was advised through email it will ship within 1-2 days. Was then emailed 6 days later with a full order cancellation. Not being aware of how to fulfill orders due to inventory issues is one thing and understandable. Not being able to make me aware until a full week later is not good service.
KATHERINE H.
Ordered but had to update my credit card. Thought the order was canceled after several attempts. After updating the card, all orders went through and were processed. Now I have three bags of food and spent more than that I intended to.
