Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Hanne's M.
My order arrived in a timely manner, beautifully packed with recyclable materials. I received discounts that compare favorably to other on-line pet suppliers. I wanted to order Fromm products, and Fromm's family-owned company will only sell through certain companies. That seems a good endorsement of PetFlow.
Jory
Excellent price and service.
Prefer to remain A.
Pet flow was willing to sell me a product they did not have in stock. Pet Flow said that the manufacturer, Hills Science Diet, had the pet food in their warehouse. I telephoned Hills Science Diet and they also report not having the purchased cat food in stock.
MM
In my last order for dog food to PetFlow the order was first just later than expected. When I called up customer service, I was told that orders were piling up at PetFlow, but that the order would be given an "expedited" designation by the customer service person. The day after that conversation, I discovered that my PayPal charge for the food was refunded. When I again talked with the same customer rep, I was told that a mistake had occurred and that I would still be getting the food in spite of the refund, That all happened about two weeks ago (today is 3/16/2022). No food has been delivered to me from PetFlow. So this was, from my perspective, a completely botched order. I subsequently ordered the food from a different supplier and got the bag of kibble two days after I placed that new order. Even though I had ordered food successfully from PetFlow in the past I will never, ever deal with PetFlow again. I depend on a supplier for sending me the dog food my pet needs in a timely fashion. My experience with PetFlow indicates that they are, at best, unreliable.
Ceil
Best company ever! I've used them for years. They're dependable, and refund your money if your dog reacts badly to a new food or treat, etc., or if a treat they sold has been recalled by its company, (which is not PetFlow's fault). Their prices are even lower than Chewy--I tell people about them all the time!
JULIE B.
Great service. Arrived quickly and got exactly what I ordered.
INGRID S.
Product almost always in stock, good variety of the brands my dogs use. Quick delivery but the packaging always arrives damaged. Likely because it’s just too heavy.
JASON
I ordered two bags of dog food and it was delivered in a beat up box and dropped 10 feet from my covered porch in the rain. Sure, the seller didn't leave it in the rain but, are responsible for the safe arrival of the package. My star rating is because I contacted customer "no" service with photos of the destroyed, soaked package and have gotten no response. At the very least provide some acknowledgement.
