Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Zac
Bought a case of cat food from PetFlow, as Chewy was out of stock at the time, and product did not ship for over a week. At the end of the week, I cancelled the order and emailed customer support, which confirmed order would be cancelled. Two weeks later, my account is charged for the ordered that was cancelled. Now, they refuse to refund the order, I have to go through my bank to get the charge reversed.
Sonia S.
My order arrived on time in great condition and my pup loves her new food.
Priscilla C.
Super easy shipping and processing experience. They contact the vet directly and deliver incredibly quickly.
quincy
Treats were shipped really fast and was a better price and service compared to Amazon.
HELEN K.
Fast delivery, especially good for heavy stuff. I just wish there was a wider variety of cat treats and toys. The dental treat that I wanted to get was sold out, it's been sold out for a while. Hope, it's restocked soon.
DEANA M M.
The ease of ordering and how fast my order arrived was awesome!
customer
I had the best girl with customer service who was able to secure a nice discount for our auto ship order! Thank you!
Customer
The system has twice now changed my auto delivery date to a year in the future, making it impossible for me to correct it online and schedule an immediate delivery because I am only allowed to select a delivery date AFTER the last delivery, which according to their system, was 6-3-2023, 16 months from now. No one answers the phone and the "Chat Icon" mentioned in their help section doesn't exist.
