Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
JAMES
Overall the service is good, but: I have a routine shipping monthly on the 11th. Unfortunately my order of prescription dog food was not picked up by FedEx until the 12th and not shipped until the 13th. Now it looks like I will run out of food a day early. Not good.
Love my D.
Prices are good, however shipping time not so good. My items took about 6-7 days to arrive. When using other company 2-3 days tops. This probably why I will not shop with pet flow again
MICHELE D.
Very good service and fast shipment.
JOAN D.
Love the delivery. It’s heavy for me to carry to the trunk and then into my house. Plus the food is great and so are the treats! Thanks
LONNIE S.
Ordered several teddy bear toys - enough to get free shipping. Arrived so quick. My dog loves these toys - they are quite durable and she’s quite a chewer. I’ve got enough to last for a while. Got a good price too (not dependent upon quantity) - better than PetSmart! Highly recommend.
KOREN S.
Ordered Fromms pate canned food for my dog’s upcoming surgery. Promptly shipped but delivery was held up with no updates. Contacted Pet Flow to see if they could get any information. Aimee quickly responded that she would contact the shipper and would get a free replacement order in time for next weeks surgery. Luckily the shipment finally arrived today but I really appreciated how attentive and caring Aimee was. Thanks Aimee!!
MICHELLE H.
Usually we have a great experience with PetFlow. This time however was a real struggle. I was told over and over by PetFlow that they reached out to our vet for food approval, but my vet told me they never received any contact from them. I even went to my vet twice to get them to help. My dog didn't have food for three days and we had to figure something else for her special diet.
Nikki T.
I contacted customer service because I received the wrong dog food and they immediately resolved the situation and sent me a return shipping label. This company has some of the best and quickest customer service agents I’ve ever dealt with.
