PetflowReviews of petflow.com

Just found out its impossible to cancel their auto ship program via the website. I had used this company for years without it, and mistakenly signed up for auto ship. Now I realize what a scam they are running they will be losing my business. Only a scam company makes you call them to opt out of a recurring order. They only let you "pause" for a set amount of weeks. If you try and remove the items, they say there is a minimum amount and won't let you. You can't remove your payment info. Just think, if you move to an area they don't ship to (Hawaii or Alaska for example) you can't cancel or update the new address. Their scam retention policy just lost them a long time customer.

Prescription food was advertised as available, we ordered it then was told it was indefinitely unavailable. A complete waste of time.

This is absolutely the sorriest, most worthless, most mendacious, and most unashamedly unapologetic online retailer in the country. My little chihuahua has pancreatitis, and we had been feeding her Hill’s Prescription Diet ID Low Fat canned food, which she likes. I ordered a case of this food from PetFlow.com on Monday, 8/30/22, by phone. The customer service rep assured me that PetFlow had this food in stock, which confirmed the representation to this same effect listed on this business’ website. Two days later (9/1/21), I called this “business” back to check the status of my order. A nice lady told me that my order was being shipped that very day and that I should receive it in 2 or 3 days. I called this “business” back 2 days later (9/3/21) to check on the status of my order and to receive a tracking number. I spoke with a woman who identified herself as “BREE” and who claimed to be a supervisor. BREE told me that the product was out of stock and that this “business” had none for my sick pet. She could not explain why one of her subordinates had told me two days earlier that this “business” had already shipped my order to me. She could not tell me the identity of her subordinate who had lied to me. She said that her employer’s electronic records did not capture this information. She told me that her boss’ name is HAMMER but that he was not available to talk with me. BREE also refused to offer me a discount coupon even though she had been informed that her subordinate’s lies had delayed me from ordering this critically important food for my very sick pet from another vendor. If you have any dealings with BREE, good luck. She claims to be working out of this “business’” Las Vegas location. BREE doesn’t even know how to spell “customer service,” much less know what it means! Ask to speak with her supervisor immediately. And make sure you write down that person’s name and work location. I dare this “business” to post a reply to this post. Make my day, you #!{\€¥(!?!!. Please do yourself a favor and refrain from doing business with this bunch of lying, unrepentant VILLAINS!!!

Very disappointed. Website said they had the prescription food I needed but by the time they processed my vet’s approval ( same day) it was not available. I called many times to be sure it was in stock and was told it was. Overall terrible experience and a waste of my time.

The dog food I ordered literally went around the country...... I live in MN. It went from NJ, then OH...MN!.....then ND.....MT....back to west central MN (still about 6 hrs away).....then to northern MN! The box it arrived in- well.....it wasn’t in good shape. Took a little over a week.

I find the product selection excellent, but there is a major problem that is unrelated to the website, products provided, or customer support. FEDEX does not deliver in a timely fashion, and every box i received from you, through them, is either damaged or partially opened. It is almost to the point of why bother. On a similar note, FEDEX handles other companies products the same way when they come to our town.

I ordered our dog food through this website. It is a prescription food that was in static at the time of the order and out of stock two days later. Needless to say I didn’t receive the order and was charged for it. Not great service, I should have been notified at the time of the order.

Quick and easy order and delivery. Tracking worked fine.