Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Audrey D.
Arrived quickly and in excellent unexpired condition... no squished product.
Reply from PetflowApr 29, 2026
Fresh, unexpired, and unsquished! We love hearing this. We take care in making sure your orders arrive in great condition and we are glad it showed. Thank you for choosing Petflow!
DEBORAH B.
Hard to reach for help.
Reply from PetflowNov 12, 2025
We’re really sorry to hear that you had trouble getting in touch with us. That’s not the experience we want for our customers, and we’d love the opportunity to help before you cancel. You can reach our team by emailing [email protected], texting 1-833-316-1577, or chatting with us Monday–Friday, 9AM–7PM ET. We’ll do everything we can to make this right.
ROBIN M.
Ease of use. Great products.
Reply from PetflowApr 29, 2026
Easy to use and great products. That is exactly what we are going for! Thank you for the kind words and for shopping with Petflow!
KD
on time and in tack shipping
Reply from PetflowApr 29, 2026
On time and intact is the goal every single order! We are glad we could deliver on that for you. Thank you for choosing Petflow!
DOLORES L.
Great pet food options, delivery is always on time and prices are reasonable.
Reply from PetflowApr 29, 2026
Great options, on time delivery, and reasonable prices. That is exactly what we aim to provide every pet parent! Thank you for the kind words and for shopping with Petflow.
PATRICIA L.
New shipping charges way to high.
Reply from PetflowNov 12, 2025
We understand how frustrating price changes can be and truly appreciate you sharing your feedback. Operational costs have increased recently, but we’re always looking for ways to keep prices fair and competitive.
KEVIN W.
My order arrives on time and is packed securely. Also, Petflow carries brands I cannot purchase locally.
Reply from PetflowOct 8, 2025
Thank you for leaving us a review! We appreciate your business, Kevin.
LAURA M.
My 2 dogs go CRAZY for the chicken and bacon jerky treats! In fact, they forget their manners completely when I try to hand them one each. I have to be careful I don't lose a finger!
Reply from PetflowOct 8, 2025
Thanks so much for the pawsome review, Laura! 🐾 We’re thrilled to hear your dogs are loving the chicken and bacon jerky treats, sounds like they’ve got great taste!
