Excellent
Based on 147 reviews
Pet Relocation International LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a global pet relocation service that puts the care and safety of your pets first, and without compromise. We take a very personalised approach to your travel needs and support you through every step of your domestic or international journey. We provide a full range of flexible options tailored to your personal needs.We serve the expat community, supporting your relocation or repatriation. Our objective is to minimise your stress, and maximise the comfort and safety for your pet, as cost effectively as possible.We can facilitate every aspect of your pet's relocation; pet taxi, boarding, quarantine, health certificates, vet inspection, vaccinations, import permits, flight booking, pet handling, chaperone pet nanny service - whatever your needs, we have the trusted professional network to make it happen.For our clients travelling from/to the United States, we work closely with USDA and CDC to facilitate endorsed health certificates and permits. Moving your pet safely and with as much comfort as possible is our highest priority. We monitor your pets travel from the start of their journey until they are safely back in your hands. For us, communication is so important and we engage very proactively with our clients to ensure that they are informed, reassured and confident in us. We are accessible and on hand 24/7. No matter what, when you travel, we are always on the end of the phone.Pet relocation is increasingly challenging, particularly post Covid as airlines rebuild their service and Human Resources. We are expert on global regulations, documentation, rules, airline restrictions, guidelines and best practices. We have an extensive global network of trusted professional service providers (drivers, handlers, airlines, vets, that support us in providing a first class, five star, service.When we work with clients we always have contingency plans and the ability to pivot. We understand that our client's plans can change quickly. We pride ourselves on our flexibility
Pet Relocation International LLC (petrelocationinternational.com) has 147 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
147 approved reviews, newest moderated first
Rachel B.
I had a great experience working with PRI/Elaine! She helped me and my mom successfully get our cats from the US to Spain without a hitch. She responded to emails in a timely manner and was always willing to hop on a phone call with me if I had questions or concerns. I highly recommend choosing PRI/Elaine for your pet relocation needs!
Angela L.
We had an outstanding experience with PRI. We were updated throughout the whole process, our dog was loved on and cared for, and the team was always responsive to our questions. Thank you all at PRI for everything!
Nikki B.
This was my first time moving oversea with pets and I was incredibly nervous about their wellbeing. I researched several companies and requested quotes. But what immediately set PRI apart was that Elaine wouldn't send a quote with out first setting up a call. She took so much time answering questions and discussing the process. She wasn't afraid to answer even the most difficult questions (have you ever lost a pet or has one ever died while in transit - NO was her response to both but she did explain things that can increase risk). She talked about her love of animals and how she got into the business. Throughout the process she was ready and willing to take all my calls/respond to texts and address my concerns (and I had A LOT). She was patient, kind and understanding. She is absolutely WONDERFUL and I do not know how I would have done it without her. She has an incredibly competent global team of professionals. My two beloved cats arrived in country, on time and healthy. Not only would I recommend her without hesitation, I will certainly be using her again when my overseas assignment is complete.
Gary K.
Let me start by saying, Elaine and Martin are two incredible people who have built an incredible team! They, and their team, are the wonderful part. The unique part is how long we knew each other before my cat Charlie began his journey. Prior to retiring from Montana to Nanning, China, I needed to sell the house and most all of our worldly possessions. It all needed to condense it all to 5 suitcases, two carry-ons, and two back packs, and Charlie. I assumed this process would take a few months, so Elaine was first contacted in July of 2023 a week before the house went on the market. The moment the property went on the market, the housing market went south, and the interest rates went north. So, the house didn't close until March of 2024, and Charlie didn't make his journey until the 3rd week of May 2024. 3 months turned into 10 months. Those 10 months were very stressful for me! There was too much time for me to think. However, it gave us more time to create a plan that was best for Charlie and for me! It also gave Charlie more time to get used to his kennel (follow the proper kennel set up protocol!!). During that span of time, I spoke to Elaine and Martin countless times. I'm honored to say we became good friends! Trained stress professionals could not have helped me keep my stress level in check while I dealt with all the other issues involved with moving halfway around the world. Finding a home for my horses was heart breaking to say the least, Charlie was honestly my biggest priority in this relocation! There was no way he was staying behind! Once my travel arrangements were made, Elaine and Martin went to work on Charlie's travel arrangements. They made sure all the medical requirements were complete, and all the documents were in order. Charlie's trip would take three days from Montana to Nanning, China. He was to overnight in the care of relocation Agents in Los Angeles and Shanghai. The LA agent took care of Customs leaving the USA and the Shanghai agent handled getting Charlie through China Customs. Both of the Agents are tops in their field and were able to overcome some documentative issues without a hitch. Be patient, it takes a while getting through Customs! These people know what they are doing, and they thoroughly love helping our sweet pets. I will add, I've become good friends with Leon, the China Agent, we chat often. He went far beyond the call of duty making sure Charlie was comfortable! In a nutshell, Elaine and Martin are the tops! I love them both dearly. They will do amazing things caring for both you, your family, and your pets! They have put together a high-level team. They also work thoroughly with your veterinarian staff. They will hold your hands along the way. It's been almost for months since Charlie and I arrived, and they still check up on us. They will never make you feel like you're a bother, so ask questions and expect quick and thorough responses. In closing (yay!) Charlie arrived just fine in China! A little disoriented in his new accommodations, but he had no idea he was in China. We brought him to his new vet after I arrived. He had a little problem with climate change, hot and humid, but the vet said he was doing great. 6 weeks ago, we adopted a 4-month-old stray kitten. They just love each other! Elaine and Martin, God Bless you for your incredible care and commitment. With Love and Best Wishes, Charlie, Baby Bliss, Ling, and Gary Kidder, Nanning, China
Olivia M.
Great care was taken to move my 15 year old cat from the States to South Africa. After talking to Elaine, I felt very confident that she was the right person to handle the move. She was communicative and caring and took care of everything. She gave me all the assistance possible where it came to the necessary vet visits, etc. and I knew that the safety and comfort of my cat was a priority. I did a door to door service for the transportation of my cat, and the folks that Elaine works with to collect and deliver my kitty were also superb. Travelling is stressful, but my cat handled the move well and I am very grateful to Elaine and her team for doing everything to make this as stress free as possible for both Lulu and I. I highly recommend PRI! They are the best!
Jan M.
From my first inquiries to reuniting with my two cats in UK - just last week! - Elaine and her team were very patient with all my questions, stress and general confusion with such a big move - USA to UK. Their sincere care for my pets, professionalism, clear and regular communication and fair budget, all made it my choice from the multitude of options I researched for months. I would not hesitate to recommend PRI, and encourage anyone planning a big move with our precious family members to give them a call. Jan.
Jennifer C.
We made a big move from the U.S. to Spain, and since we have kids, handling the aspects of moving our large dog with us was overwhelming. Instead, we found PRI, and I couldn't be more happy with how Elaine handled the process from beginning to end. Everyone involved was professional and kind and took excellent care of our dog, who really is a member of the family. I would not hesitate to use Elaine again to move our pet overseas.
LSB
Wow, could I have moved my dog from Colorado to Australia without Elaine and her team? Definitely not (and I am an organized person)! There were SO many requirements and logistics I didn’t even know where to start or when they would end- and Elaine made it all feel doable- and then, it was all, miraculously, done! My happy Cavapoo arrived just as happy as always to our family down under after months of preparation, required immunizations, multiple preparatory vet visits (all protocol), three flights and 10 days of quarantine. Incredible! So so grateful for all of Elaine’s expertise, hand-holding and guidance along the way for us - and our vet- that made this move for our pup possible!!!
