Great
Based on 2,268 reviews
PetScy4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our StoryContact Us If you’re ready to shop our variety of products, we encourage you to head on over to our shop and begin searching for the very best high quality pet health products and pet supplements available on the market!Buy Itch ChewsBuy Probiotic ChewsBuy Joint Chews Buy Multi VitaminBuy Dental CleanseBuy Aloe Oatmeal Shampoo
PetScy (petscy.com) has 2,268 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,268 approved reviews, newest moderated first
Joanne O.
I don’t know how good your product is yet as my pets seem to know their water is different and weren’t drinking their water so I was using it every second day. I got more Dental Cleanse then I needed as it was delivered every month. I’m going to try it every day and see if my dogs teeth get better. I hope the product works like you say if so I may purchase more. Your service is good.
Linda B.
My little mini poodle Bourbon has only been taking the chews for just over a week. As it turned out, he had to have an anal gland expression. Waiting to see how he responds. So far he's still chewing his paw. Found out he has poultry allergies.
MARION M.
I am still waiting on my order of the anti itch medicine for my dog. My credit card got charged! The 20% price reduction email came after I had put my order in and the email about how I like the product came before I got the medicine for my dog! Kind of odd?! Isn't it?!
Reply from PetScyDec 16, 2023
Hello Marion, I'm genuinely sorry to hear about your less-than-satisfactory experience with PetScy. To better understand the specifics of your concerns, could you kindly provide more details on why you rated us with one star? Your input is invaluable in helping us identify areas for improvement and ensuring that we continue to provide the best service possible. I want to clarify a couple of points that might address some potential issues. If your review pertains to a service review received before your order was delivered, it's important to note that many customers place orders over the phone. This review system allows them to provide feedback promptly, whether positive or negative, based on their immediate experience. Normally, a customer will skip leaving a review if they placed on the website. Additionally, if your dissatisfaction is related to the delivery time, I've included a tracking link below for your convenience. According to the information available, your order was placed four days ago and is scheduled for delivery on Monday. Please feel free to check the tracking details using the link provided: https://www.ups.com/track?track=yes&trackNums=92748909840687583005850034&loc=en_US&requester=ST/trackdetails I genuinely hope that addressing these points helps alleviate any concerns you may have had. If you find that your questions have been answered or if there are any further details you'd like to share, I kindly request you to consider updating your review or, if applicable, deleting it. However, if you still believe that PetScy fell short of expectations, please let me know so that I can thoroughly investigate the matter and work towards a resolution. Best regards, Chris Founder, PetScy
Jeffery
IT REALLY WORK
Reply from PetScyDec 27, 2023
Thank you so much for your fantastic feedback! We're thrilled to hear that our PetScy product is working well for you and your pet. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We truly appreciate your support and trust in PetScy. Best regards, Chris Founder
Barbara R.
Any time I emailed the company, whether it was questions about my order, for edits or a refund, they responded promptly and professionally.
Reply from PetScyDec 14, 2023
Thank you for the feedback. This is great to hear as we process thousands of orders per week. We are not perfect but we strive to always do what's right for the customer and their pet. Thank you for your business and if you ever need anything you can reply to this review and Ill personally handle. Thank you Chris Founder
ERIN Q.
I cancel the subscription 2 months ago
Reply from PetScyDec 14, 2023
Hello Erin, Being that Petscy is a web based company the customer will need to log into their customer portal to cancel any future orders. Petscy also has a support team that will also assist with order management. Petscy tracks every call and email for these types of instances. Upon checking the database there are no records of the customer contacting Petscy (via phone call or email) nor did the customer log into the portal to cancel. Without proper cancellation Petscy’s website will process and send another order as the customer “ordered”. Therefore an order was sent on Saturday. The good news is we offer a money back guarantee. Simply take the package once it’s received and write “Refused” on the package. Then place back into your mailbox. Once completed, email [email protected] letting them know that you refused the order and requesting a refund. Once the tracking updates showing that it’s being returned. A full refund will be provided. I understand your frustration and will happily answer any questions. Just reply back. Thank you Petscy Support
SEAN G.
The pricing has continued to increase over two years making it excessive so we’ve canceled
Reply from PetScyJan 5, 2024
Hey Sean, We recently changed our product offerings to show more bulk options which will definitely give you more savings. For example, if you click on the LARGE DOG option when shopping. You will come across our new 12 pack that provides the largest savings. Chris Founder
Marci B.
Ease of ordering, and being able to do automatic monthly shipments.
