Reply from PetScyMay 12, 2026
Hello Robert,
We are definitely not a scam, as we do not want to send products to customers who no longer want them. Not only is that costly for us, but it also creates a poor customer experience, which is the opposite of what we want.
We are always trying to improve the customer experience, so please let me know what we can do differently to make cancellation easier.
Currently, if you visit PetScy.com, there is a clearly visible “HELP” dropdown at the top of every page on the site. When clicked, it provides multiple options for managing or canceling your order.
On that same page, below the “Contact Us,” “Manage Your Subscription,” and “Log Into My Account” buttons, there is an FAQ section. The very first question listed is “I need to cancel my subscription.”
Here is the link so you can see for yourself:
https://petscy.com/pages/help-center
In addition to allowing customers to manage subscriptions themselves through the website, similar to Amazon, Chewy, and other ecommerce companies, we also print our contact information directly on every product label. Customers can simply call or email us, and we will handle the cancellation for them. We also include our contact information on the tracking stamp, so customers do not even need to open the order to contact us.
Finally, the credit card descriptor on your bank statement also includes our contact information.
We also send an order confirmation email that customers can reply to directly, which many customers use to manage their orders.
Customer feedback is important to us, so please let me know where the blind spot was, as I believed we had created a fairly transparent process.
Thank you,
Chris
Founder
