Reply from PetScyApr 10, 2026
Hello Billie,
I’m sorry for your experience. I’m the founder, and I personally review all Trustpilot feedback to ensure everything runs smoothly.
Our records show that on March 11, the customer logged into the portal to cancel your subscription. During that process, you were offered a one-time discount to continue for two more months, which was accepted by the customer. Because of that, the subscription was not canceled, and a new order was scheduled 30 days later, which processed on Wednesday.
Does that sound familiar?
I’m happy to provide a screenshot of the full timeline if that would be helpful.
Regarding order #393421, that was your November order. On December 18, you contacted support and requested to push it back a couple of months. Then, on March 11, instead of canceling, you accepted the two-month discounted offer. We do not issue cancellation confirmation numbers, so the number you’re referencing is likely the order number you saw while managing your subscription.
I also checked our phone records and did not see any calls from the number we have on file ending in *900 in the month of March. We didnt have any numbers that called with the area code.
That said, I want to make sure this is resolved for you. We can send you a return label for this order if you would like to return it for a refund.
Please let me know if this aligns with your experience or if something seems off. I’m happy to help further.
Chris
Founder
