Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Angelica R.
Very simple and straightforward! Very pleased with the service
Reply from Pettable ESAFeb 22, 2024
Hi Angelica, thank you for sharing your overall experience with Pettable's process! We are glad that you find it simple and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
Fiona O.
I called customer service with specific questions regarding your service. My call was made 2/19/24 at 12:30 PM. I received a recorded message telling me 2 things: a: the office was closed and please leave a message. b: the office is also open 7 days a week from 9AM to 5 PM EST. Is the office open or closed? I will not put any $$ forward for a service in which I cannot first speak with a customer service agent. Thank you.
Reply from Pettable ESAFeb 20, 2024
Hi Fiona, we apologize for this mishap as we were on a holiday break yesterday. You may once again try reaching us and our team will be on the lookout for your inquiry. We're here to help.
Page M.
Cami was wonderful in helping me get an ESA for my two cats while moving into a new place. The appointment was scheduled within a day, and within about 2 days my landlord approved the letter with no issue. Cami explained clearly the process over the phone and was so helpful and quick to respond when messaged about any questions I had. I am so glad I used Pettable for this entire process.
Reply from Pettable ESAFeb 20, 2024
Thank you for sharing your experience with Pettable, Page! We're glad to know that Cami was able to make you feel comfortable with our process and help you out with your inquiries. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
Linda M.
I got my letter from Maria Chacón. Right on time after the 30 days! I wish we didn’t have to wait that long but oh well at least I have it. A little pricy too but I am satisfied with my letter. It’s worth it. Thank you Pettable!
Reply from Pettable ESAFeb 19, 2024
Thank you for sharing your experience with one of our clinicians, Linda! We're glad to know that you're able to receive your letter on time and we appreciate your insights as we are taking note of your points to improve our service. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
Melodie I.
The therapist assigned to me was very helpful even though the screening kept wanting more information. He was responsive and had a quick turnaround.
Reply from Pettable ESAFeb 19, 2024
Hi Melodie, thank you for sharing your experience with Pettable! We're happy to know that our clinician was able to help you with the verification process of your letter. Please feel free to reach out at [email protected] if you need anything else. We'll be happy to help!
Kati K.
I’m grateful to Kya Miller LICSW, LCSW for her kindness, understanding, patience, and professionalism in approving me for an ESA letter for housing. I have multiple mental health conditions and she was sympathetic to my symptoms and the importance of my having an ESA to ground me, comfort me and give me purpose. I often feel unheard by my mental health providers that I regularly see within the VA medical system and Ms Miller is a breath of fresh air.
Reply from Pettable ESAFeb 16, 2024
Thank you for sharing your experience with one of our clinicians, Kati! We're glad to know that she was able to make you feel comfortable with our process. If you need anything else, please feel free to reach us again at [email protected] and we'd be happy to help. Once again, thank you for choosing Pettable for your ESA needs!
Brandon K.
The person who helped me was super sweet and so well versed in procedure. I felt super confident that I was being listened to and provided a quality service.
Reply from Pettable ESAFeb 15, 2024
Thank you for sharing your experience with us, Brandon! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Kendall E.
I had the best experience with Pettable. I got to keep my fur baby in my apartment and do not have to worry about excessive fees. My therapist worked with me through my complex needing additional information and ensured everything was taken care of. Could not recommend enough. big thanks from Kendall and Callie
Reply from Pettable ESAFeb 15, 2024
We appreciate the recommendation, Kendal! More importantly, we're happy to know that you have been accommodated accordingly and are satisfied with our service. Thank you for trusting Pettable with your ESA needs! Regards to Callie as well!
