Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Barbara
Dawn was very professional and walked me through the whole process
Reply from Pettable ESAFeb 13, 2024
Hi Barbara, thank you for sharing your experience with our clinician, Dawn! Happy to know that she was able to help you feel comfortable with our process. Rest assured that we'll share your insight with her as well. Once again, thank you for trusting Pettable with your ESA needs!
Amanda S.
It was very easy my therapist my absolutely amazing and I was able to get both my fur babies on my letter
Reply from Pettable ESAFeb 12, 2024
Thank you for your review, Amanda! Rest assured that we'll share with your therapist this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Grace
I was assigned to one of the worst mental health professionals I have ever spoken to. She was incredibly monotonous and condescending. I can’t really wrap my head around how someone like that can work with clients in this manner. If we’re here for emotional support animal validation, maybe don’t be so domineering during the conversation. Like many other reviews here, I also didn’t qualify for the emotional assistance my pet provides. My main reasons are anxiety and emotional regulation which she disregarded completely. She also required previous medical records (within 6 months) to validate my condition. This was NEVER mentioned during any pre-appointment paperwork or messages from the “therapist”. I was also never given the option to use documents older than that despite having the same diagnosis. It’s a luxury to receive mental health treatment, a luxury very few people in my generation can afford. When I reached out to the company for elaboration on why my appointment went the way it did, all they could do is validate the poor work of the “therapist” and admit to the company’s own bad internal communication. Do not waste your money by using Pettable. Update: Pettable made me remove the first name/last initial of the therapist that did substandard work. Very odd considering the name can stay if it’s a positive review. Be mindful of this company…
Reply from Pettable ESAFeb 12, 2024
Hi Grace, we appreciate you for sharing your experience with one of our therapists. We value how you feel at every step of our process, and we apologize if you are not satisfied with our care. We're now looking into this case to further investigate and prevent this from happening. Your review helps us to improve our service. If you need further assistance, please do not hesitate to reach us at [email protected]. Kind Regards.
CF G.
i really appreciate nicole for assisting me the 1st time with my esa letter as well as the second time with my renewal. she really communicates with you and does not miss a detail! even the first time i spoke to her i felt very comfortable and although she is not here to be a therapist i felt great to speak with her. i hope she continues her career with pettable so that i may also continue to speak with her in the future. pettable, i trully hope you guys take care of your employees especially ones like nicole, a dime a dozen, hard to find.
Reply from Pettable ESAFeb 12, 2024
Thanks for sharing your experience with your second purchase with Pettable, CF! We're glad to know that Nicole has been a good help with your ESA letters for the past 2 years. Please do not hesitate to reach us again if you need further assistance and we'd be happy to help. As always, thank you for choosing Pettable!
Mike C.
Wendy was super easy to talk to. The paperwork filled out before the appointment made out conversation very easy.
Reply from Pettable ESAFeb 12, 2024
Thank you for sharing your experience with one of our clinicians, Mike! We're glad that Wendy was able to make you feel at ease with our process. Thank you for trusting Pettable with your ESA needs!
ericka M.
Super professional and respectful! I felt heard and comfortable to talk to her.
Reply from Pettable ESAFeb 12, 2024
We feel you, Ericka! and we're happy that you have been able to confide with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
Nichole M. S.
Very compassionate.
Reply from Pettable ESAFeb 12, 2024
Hi Nichole, thank you for your feedback! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
Brinnae W.
Awesome service! I booked my appointment late one night for early the next morning. There was no problem, I received my confirmation the next day when business hours opened and was able to upload all required documents and information with no problem. My care provider called about 15-20mins after my scheduled time but I understand that healthcare can not always be on time do to emergencies and other circumstances that can keep the provider occupied. I got the rush service and received my letter within 24 hours. My letter was accepted by my complex and they approved my ESA and that process was also within 24 hours. Thank you for offering this service!
Reply from Pettable ESAFeb 12, 2024
Hi Brinnae, thank you for sharing your overall experience with Pettable's process! We appreciate you for understanding the delay of your call with our provider. Still, we are glad that you received your letter promptly and was accommodated by your complex. Please feel free to reach out if you need anything else. We're here to help. As always, thanks for trusting Pettable with your ESA needs!
