Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Martha A. B.
Every customer service representative I've worked with has been professional, courteous and very attentive. The process has been very easy to follow. I appreciate the effort in always meeting my needs.
Reply from Pettable ESAOct 2, 2023
Thanks for putting a good review on our team, Martha! Happy to know that you have been accommodated accordingly. Once again, thanks for choosing Pettable!
Samantha S.
They were so quick to help me out. I'm in a bind and needed things to move quickly and they were amazing.
Reply from Pettable ESAOct 2, 2023
Thank you for your feedback, Samantha. We're happy to know that you had a great experience with us. Once again, thank you for trusting Pettable with your ESA needs!
Brennan P.
Pettable made it a very easy process. It is very convenient by phone. The medical professional was very understanding and helpful.
Reply from Pettable ESAOct 3, 2023
Hi Brennan, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
Carlos V.
Great service!!!!!!
Reply from Pettable ESAOct 3, 2023
Hi Carlos, we're happy to know that you are satisfied with our services. Thank you for trusting Pettable with your ESA needs!
Estefany A.
The Dr. was very knowledgeable and friendly. The website was very well set up,
Reply from Pettable ESAOct 3, 2023
Appreciate your review of our website, Estefany! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
A. T.
A short-notice ASAP ESA housing letter appointment was not seen by my assigned mental healthcare professional due to Pettable's email-only notification system. This first scheduled appointment was a no-show since my doc didn't notice the appointment before the time passed. Fortunately, Matias of the Pettable support crew helped me get my appointment rescheduled to later in the same day and I received my ESA letter before the end of the work day. All in all, I got what I wanted and paid for, but there were a stressful handful of hours from start to finish. My recommendation is for Pettable to consider additional notification options for their therapists, such as texts.
Reply from Pettable ESAOct 2, 2023
Hi A. Traaseth, thank you for sharing your feedback about your experience with Pettable! We're glad to know that Matias was able to help you with your concerns. We are taking note of your points, and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
customer
Dr. Was nice. I found out that ESA certificate does not work, only service dog works and they are completely different. I feel this was a complete waste of $150 and I feel taken advantage of.
Reply from Pettable ESAOct 1, 2023
Hello! Emotional support animals (ESA) and psychiatric service dogs (PSD) have completely different rights and are protected by different organizations. An ESA is an untrained animal (cat, dog, rabbit ect.) that provides emotional support through its natural presences. ESAs are protected by the Fair Housing Act (FHA) and are allowed to live with their owners in any permanent housing type regardless of pet policies. To qualify for an ESA, a mental health professional needs to evaluate your situation and provide you with a written recommendation letter. This ESA letter is all that you need to present to your landlord. Psychiatric service dogs (PSDs) are dogs that have been trained to behave in public as well as trained to assist their owner in a task related to their disability. Deep pressure therapy is a very common service task that PSDs perform to relieve anxiety. Service dogs have the same housing rights as ESAs, PLUS they have additional public access rights and air travel rights. PSDs have these additional rights since they are specifically trained to behave in public situations. Pettable offers a self-guided PSD training program to help you train your dog in public access and service level behaviors. Please reach out to us at [email protected] if you would like to try our training program instead :)
Judy S.
I was obtaining a renewal certificate and had the same therapist that I sis one year ago.
Reply from Pettable ESAOct 3, 2023
Thanks for the continuous support for Pettable, Judy! We're very happy to hear that you came back to use our service again! Once again, thank you for choosing Pettable as your go-to ESA service! :)
