Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Amanda
This was the easiest process. The provider was very kind and compassionate.
Reply from Pettable ESAAug 31, 2023
Thank you for sharing your experience with Pettable's process, Amanda! We're very happy that we have served you better. You are always welcome to reach us at [email protected] if you need further assistance. We're here to help!
Steve
Everything was great. They did exactly what they said they would do. The doctor was very professional and very nice.
Reply from Pettable ESASep 7, 2023
Hi Steve, thank you for sharing your experience with us. We're glad to know that we have been a good help. We appreciate your feedback, and we wish you the best of luck!
Makenna
Pettable's process was quick and easy. I was able to get exactly what I need almost immediately. The support team was quick to help when I had an issue signing up. I did a lot of research to find the best organization to work with, and Pettable made that decision so easy. Overall a simple process with a legit company. 10/10 recommend!
Reply from Pettable ESASep 7, 2023
We appreciate the recommendation, Makenna! We're happy that you felt comfortable with our process and that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
Chrishella D.
Honeslty going into this process I had a lot of anxiety, especially since this is my first time having to do anything like this. Pettable has made it a very easy process and has helped with accommodations we have had along the way
Reply from Pettable ESASep 7, 2023
Thanks for sharing your experience at Pettable, Chrishella. Your opinion matters to us and we're happy that you felt comfortable with our process. Once again, thanks for trusting Pettable with your ESA needs!
Alannah
I registered my dog as an ESA through Pettable. The process was long and expensive. The therapist was chosen for me, which made me uncomfortable. The call with the therapist was extremely short, which I did like. I was already uncomfortable having the appointment with a complete stranger. I was told by them it'd be up to 4 buisness days before I got my paperwork. I sent my therapist a reminder by text because I began to feel forgotten as a service I paid $150 to receive had still not been completed. When I received the ESA letter and submitted it to my leasing office for review, the therapist informed me that it would be another $50 for them to verify the work. That's what really brought down this entire experience. I paid $50 for a generic copy and paste statement that didn't even have the decency to include my name, specify the number of animals prescribed to me, or any personalized detail worth paying that much. You mean to tell me you're willing to write a statement saying I need this animal for my mental health but you're not willing to send that copy and paste message before receiving more money? What am I supposed to do with that? The fact a company enables therapists to prey upon the wallets of people in need is disgusting. It directly undermines my emotional support needs and triggered two episodes. Ultimately, get a statement from a local therapist or social worker you trust.
Reply from Pettable ESAAug 29, 2023
Hi Alannah, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Rest assured that we are looking into this case to understand the situation better. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
Erin
Great experience all around - thank you!
Reply from Pettable ESAAug 28, 2023
Thank you for your feedback, Erin. We're happy to know that you had a great experience with us. Once again, thank you for trusting Pettable with your ESA needs!
Lindsay
Excellent customer service!
Reply from Pettable ESAAug 28, 2023
Appreciate your review with the Pettable team, Lindsay! Please do not hesitate to reach us at [email protected] if you need anything else. All the best!
Alfonso
Very smooth process with constant reassurance and communication through the whole process I can’t thank them all enough
Reply from Pettable ESAAug 28, 2023
Hi Alfonso, thank you for your feedback! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
