Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Robert
Fast, Easy and the medical professional was extremely helpful
Reply from Pettable ESAAug 28, 2023
Thank you for your feedback, Robert. We're happy to know that you had a great experience with one of our clinicians. Once again, thank you for trusting Pettable with your ESA needs!
Karen
Great experience from beginning to end. Would recommend to anyone needing these services.
Reply from Pettable ESAAug 28, 2023
We appreciate the recommendation, Karen! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
..
Dr. Ruble was very thoughtful and a pleasure to speak with
Reply from Pettable ESAAug 28, 2023
Thanks for the review! Please feel free to reach out at [email protected] if you need support. We're always happy to help!
Amanda
Super helpful and easy process. Was able to fill out questionnaire and connect with a mental health professional for an ESA letter for my yorkie within 48 hours. Would highly recommend!
Reply from Pettable ESASep 7, 2023
Thank you for sharing your insight about Pettable, Amanda! This will help our co-fur parents feel more comfortable with our process as well. Thanks for trusting Pettable with your ESA needs!
SS
The person I spoke with was very helpful and nice.
Reply from Pettable ESAAug 28, 2023
Hi SS, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated by the team accordingly. As always, thanks for trusting us with your ESA needs!
Samantha
Rhiana was very personable and easy to talk to. Easy process.
Reply from Pettable ESAAug 28, 2023
Appreciate that you are satisfied with our service, Samantha! We're very happy to know that you have been accommodated accordingly. Thanks for trusting Pettable with your ESA needs!
Casady
The experience was so smooth and straightforward. Pettable got me taken care of super quickly.
Reply from Pettable ESAAug 28, 2023
Thank you for sharing your experience with us, Casady! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Grace
REVIEW EDIT: The process was fast. I'll give them that. I had my appointment the same day, and I received my letter within minutes of hanging up. My “appointment” with my therapist was really just a phone call that lasted all of 5 minutes. The questions he asked were extremely vague. I expected more of an evaluation to confirm my disorder, but instead got the impression that they were just trying to check off a couple boxes. Upon submitting my letter to my apartment, they sent me a secondary form/questionaire for my therapist as a confirmation. When I forwarded it to him, my therapist responded saying that I would first have to pay a “form fee”. Pettable had never mentioned additional fees. I had already paid $200 for the initial letter. When I asked about it, all he said was “no fee no form”. This feels dishonest to me, as Pettable was not up front about any additional fees. I recently found out that I could have gotten my letter for FREE from my primary care provider (which I just did yesterday). In conclusion, although Pettable’s service is quick and accessible, it is overpriced. If you are like me and actually have an anxiety disorder or legitimate reason for needing an emotional support animal, then talk to your doctor or therapist. Even a family doctor can write this letter for you at no additional cost.
Reply from Pettable ESAAug 28, 2023
Hi Grace, I'm sorry to hear about your experience with. We definitely make sure to connect you to a professional that is licensed in your state. Most of our provider our multi licensed and can practice their profession even if they are not from your state as long as they are licensed there. Please send us a message at [email protected] so we can guide you on your next steps on how we can help you more. We're here for you.
