Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
ERZ
Very professional and caring staff.
Reply from Pettable ESAJun 3, 2026
Hi ERZ, Thank you so much for your kind words! We’re glad to hear that you found our staff professional and caring. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Rebecca
I feel when talking to my therapist, she really listens and understands how important my cats are to me and helping me through all of life's challenges. I never feel judged or that my situation "isn't that bad". I'm very thankful and grateful for Pettable and my therapist!
Reply from Pettable ESAJun 3, 2026
Hi Rebecca, Thank you so much for sharing your experience! We’re truly glad to hear that your therapist makes you feel heard, understood, and never judged, and that your cats are recognized as such an important source of support in your life. That kind of compassionate care is exactly what we strive for. We sincerely appreciate your kind words and trust in Pettable. Thank you for trusting Pettable for your ESA needs!
Melanie
This company always aligns you with the right people to make the determination about an ESA letter. They are courteous and prompt. I would highly recommend the company.
Reply from Pettable ESAJun 3, 2026
Hi Melanie, Thank you so much for sharing your experience! We’re glad to hear that you’ve felt well supported and matched with the right professionals throughout the ESA process, and that our team has been courteous and prompt. It means a lot to know you would recommend us. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
Jeff S.
Very prompt and efficient for this renewal cycle.
Reply from Pettable ESAJun 3, 2026
Hi Jeff, Thank you so much for sharing your experience! We’re glad to hear your renewal cycle was prompt and efficient. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Gracie A.
I went into this process already feeling nervous because I had never done anything like this before. One of the first questions I was asked was what my mental health disability was. I explained that I personally didn’t feel comfortable labeling myself as having a disability, but I tried to explain the struggles and symptoms I’ve been dealing with. Because I didn’t immediately identify with having a “disability,” it felt like the conversation was already over before it even began. There was very little effort to understand more about what I was going through or why I was seeking support in the first place. Instead of feeling heard, I was told that my symptoms sounded “manageable” and was questioned on why I hadn’t sought treatment sooner if they were truly affecting me. That response felt incredibly invalidating. I never really got the opportunity to fully explain what I’ve been going through or why getting my dog ESA certified was important to me and how much emotional support she has provided in my life. I explained that access to treatment and affordability have been barriers for me, which is why I sought more natural forms of support and coping. Overall, the interaction left me feeling judged rather than supported, which was disappointing considering the nature of the service.
Reply from Pettable ESAJun 2, 2026
Hi Gracie, Thank you for taking the time to share your experience. We’re truly sorry to hear that the consultation left you feeling judged and unheard, especially when you entered the process already feeling vulnerable and nervous. Conversations surrounding mental health should always be approached with empathy, patience, and compassion, and we regret that this was not your experience. We understand that not everyone is comfortable identifying their struggles using certain labels, and you should still have felt supported and given the opportunity to fully explain your experiences and the emotional support your dog provides. We also recognize that barriers to treatment, including affordability and access to care, are very real challenges for many people. While ESA determinations must be based on a clinician’s independent professional assessment, the evaluation process itself should never leave someone feeling dismissed or invalidated. Your feedback is important and will be shared with our team as we continue working to improve the quality and sensitivity of client interactions. We would appreciate the opportunity to review your case further and address your concerns directly. Please feel free to contact us at [email protected] or (855) 920-0323 so we can assist you further. Thank you again for sharing your feedback. Warm regards, The Pettable Team
Sarah G.
I really was prepared to have my case challenged, the therapist i spoke with was very understanding and professional!
Reply from Pettable ESAJun 3, 2026
Hi Sarah, Thank you so much for sharing your experience! We’re glad to hear that your therapist was understanding and professional, and that you felt supported throughout the conversation. It’s important to us that each evaluation is handled with care and respect. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
nicola B.
The therapist was very thorough with her assessment and she was caring. The turn around to complete the documents was within 24 hours. Furthermore, I received 2 documents along with the law protocol embedded in the documents. I will definitely recommend Pettable. It was a wonderful experience!!
Reply from Pettable ESAJun 3, 2026
Hi Nicola, Thank you so much for sharing your experience! We’re delighted to hear that your therapist was thorough and caring, and that the process felt efficient with your documents delivered within 24 hours. It’s also great to know the included documentation met your expectations. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Chris H.
The process was so easy and fast. We filled out the questions for my speech delayed daughter. Was set up with a professional to evaluate her and received the paperwork the following day. Highly recommend Pettable.
Reply from Pettable ESAJun 3, 2026
Hi Chris, Thank you so much for sharing your experience! We’re glad to hear the process felt easy and fast, and that everything went smoothly from completing the intake questions to the evaluation and receiving your paperwork the next day. It’s wonderful to know the experience was helpful for your daughter’s needs. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
