Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Veronyka M.
The process was simple, easy to understand, informative and helpful. And it was super quick!
Reply from Pettable ESAMar 31, 2026
Hi Veronyka, Thank you so much for sharing your experience! We’re thrilled to hear that the process was simple, easy to understand, and informative and that it all came together so quickly for you. We truly appreciate you taking the time to share your feedback and thank you for trusting Pettable for your ESA needs!
Linda Frazier K.
Lauren was kind, but professional. Ask good questions and made our conversation very pleasant.
Reply from Pettable ESAMar 31, 2026
Hi Linda, Thank you so much for your kind feedback! We’re delighted to hear that Lauren was both kind and professional, and that she made your conversation pleasant while asking thoughtful questions. We truly appreciate you taking the time to share your experience! Thank you for trusting Pettable for your ESA needs!
Dale H C.
Was able to get my ESA letter without too much of a hassle.
Reply from Pettable ESAMar 31, 2026
Hi Dale, Thank you for sharing your experience! We’re glad to hear that you were able to get your ESA letter without much hassle. Making the process as smooth and straightforward as possible is always our goal. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
S. H.
I was connected to Kya Miller, LICSW, LCSW through Pettable to discuss my longterm struggle with anxiety and depression. She was very professional and helpful when we spoke about my issues and concerns. I was very happy with my service. :)
Reply from Pettable ESAMar 27, 2026
Hi S. Healey, Thank you so much for sharing your experience! We’re truly glad to hear that your conversation with Kya was professional, supportive, and helpful as you discussed your concerns. Providing a space where clients feel understood and cared for is incredibly important to us. We’re so happy to know you were pleased with your service. Thank you for trusting Pettable for your ESA needs!
Livia M.
Great overall, some issues communicating but I’m very pleased and glad my animals are protected !! Edit: we’re very on top of getting back to me and helping me with my issues, no complaints here as they have accommodated me and have a great team!
Reply from Pettable ESAMar 26, 2026
Hi Livia, Thank you so much for sharing your experience! We’re really glad to hear that overall you’re pleased and that your animals are now protected that means a lot to us. We also appreciate your note about the communication issues. Your feedback helps us improve, and we’re always working to make the experience as smooth as possible from start to finish. Thank you for trusting Pettable for your ESA needs!
Elaine C.
I submitted & completed all the necessary paperwork that was required along with my Full payment for the bundle package, & I have yet to receive the ESA LETTER for my dogs, I've received emails in reference to the 24 hr vet access &. Information regarding the $15 Amazon gift card, but thats about the extinct of that, nothing regarding the letter, I'm SOOO disappointed, & unhappy, I NEED my babies , their all I have.
Reply from Pettable ESAMar 25, 2026
Hi Elaine, We’re truly sorry to hear about your experience and understand how important your ESA letters are for you and your dogs. We know how stressful it can feel when you’re waiting for something so important, and we sincerely apologize for the worry this has caused. Sometimes letters may be delayed due to processing timelines or pending clinical reviews, but we want to make sure your case is looked into as quickly as possible. Please reach out to our support team at [email protected] with your account details so we can check your status and provide a clear update right away.
Amanda J.
Fast and careful assistance. Definitely recommend.
Reply from Pettable ESAMar 24, 2026
Hi Amanda, Thank you so much for your kind words! We’re delighted to hear that you received fast and careful assistance. Providing attentive, efficient support is always our goal. We truly appreciate your recommendation and your willingness to share your experience with others. Thank you for trusting Pettable for your ESA needs!
Denise P.
Easy online scheduling. Process was easy and assessment was thorough. Would highly recommend.
Reply from Pettable ESAMar 24, 2026
Hi Denise, Thank you so much for sharing your experience! We’re happy to hear that scheduling online was convenient and that the process felt easy while still providing a thorough assessment. That balance of simplicity and quality care is exactly what we strive for. Thank you for trusting Pettable for your ESA needs!
