Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
NB
It was a very quick and easy process.
Reply from Pettable ESADec 3, 2025
Hi NB, We’re so glad to hear that the process felt quick and easy for you. Making ESA support simple and stress-free is always our goal, and we’re happy we could deliver that experience. Thank you for letting Pettable be part of your ESA experience! Warm regards, The Pettable Team
Sunil J.
It was super easy to schedule and a fairly easy process to get my ESA renewed. Hassle free!
Reply from Pettable ESADec 2, 2025
Hi Sunil, We’re so glad the renewal process was straightforward and stress-free. Your feedback motivates our team to continue making ESA renewals quick and easy for everyone. Thank you for trusting Pettable for your ESA needs! Best regards, The Pettable Team
Simon
Good experience with Pettable. Kya Miller, LICSW, LCSW was professional, understanding, and very knowledgeable! I loved chatting with her and benefited from her services!
Reply from Pettable ESANov 26, 2025
Hi Simon, Thank you so much for sharing your experience! We're delighted to hear that your time with Kya Miller was so positive. She is truly dedicated to providing compassionate, professional support, and we're glad you felt understood and benefited from your conversation with her. We appreciate you taking the time to share your feedback! Thank you for trusting Pettable for your ESA needs.
Kristin J.
Will use again.
Reply from Pettable ESANov 26, 2025
Hi Kristin, Thank you for the wonderful feedback! We're so glad to hear that you found Pettable worth it and plan to use our services again. We're always here to make the process smooth and supportive whenever you need us. Thank you for trusting Pettable for your ESA needs!
Michelle N.
I was assigned to Kya Miller. I was waiting for her to call me for my first consultation and she ended up calling me almost 30 mins after our scheduled time. Once she finally called, there was no apology or explanation to why she called me so late. I ended up getting my letter but needed to schedule additional appointments so I did that. I’m waiting for her to call me again for my second consult and she never calls me. I sent her a message on the portal and she never got back to me. I finally reached out to customer service and they said she didn’t feel comfortable proceeding with the process…not sure what she was so uncomfortable about when she does this for a living. She didn’t even bother to tell me or anything. The only good thing out of this experience was that I was able to get a full refund.
Reply from Pettable ESANov 26, 2025
Hi Michelle, Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and lack of communication you encountered. That’s not the level of care or professionalism we aim to provide, and we completely understand how frustrating this must have been. We’re glad our team was able to resolve the situation quickly and issue a full refund, but we also recognize that the process should have been much smoother from the start. We appreciate you bringing this to our attention so we can follow up internally and ensure this doesn’t happen again. If you have any remaining questions, concerns, or need help with next steps, our support team is always here for you. Please don’t hesitate to reach out, we’re more than happy to clarify anything or assist further. Thank you again for your feedback.
breanna M.
Heather made renewal so easy and uncomplicated. She's always so helpful. I really appreciate her.
Reply from Pettable ESANov 26, 2025
Hi Breanna, Thank you so much for sharing your kind words! We're thrilled to hear that Heather made your renewal process smooth and stress-free. She’s truly dedicated to supporting our clients, and your appreciation means a lot. We’re grateful you chose to return to Pettable and that Heather was able to make things easy for you once again. Thank you for choosing Pettable!
Joao S.
Yesterday I applied for a new lease, and because I have a cat, the fees the building was asking for were honestly ridiculous... a huge non-refundable pet charge plus $20 every month. It just didn’t make sense, so I decided to look for another solution and came across Pettable. They got back to me super fast, walked me through everything, and issued my letter right after our call. The whole process was smooth, easy, and way quicker than I expected. Thanks to them, my landlord accepted my cat with no extra fees at all. Really grateful for how seamless the experience was. Highly recommend!
Reply from Pettable ESANov 26, 2025
Hi Joao, Thank you so much for sharing your experience! We’re thrilled to hear that Pettable helped you avoid those hefty pet fees and made the leasing process much more affordable and stress-free. It’s wonderful that everything moved quickly and smoothly for you, from the initial walkthrough to receiving your letter right after your call. We’re glad your landlord accepted the documentation without issue, and we're grateful you chose us to support you and your cat. Your recommendation truly means a lot! Thank you for trusting Pettable for your ESA needs!
Nicholas H.
Easiest renewal process in America!
Reply from Pettable ESANov 26, 2025
Hi Nicholas, Thank you for the amazing feedback! We're so glad to hear that your renewal process felt like the easiest in America — that’s exactly the experience we work hard to deliver. We truly appreciate you taking a moment to share your thoughts with us! Thank you for trusting Pettable for your ESA needs!
