Poor
Based on 174 reviews
Phomemo2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel.We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.
Phomemo (phomemo.com) has 174 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
174 approved reviews, newest moderated first
Ralf L.
Unter Windows werden keine Treiber gefunden, obwohl installiert. Das gilt für meinen alten HP (2013) genauso wie für meinen neuen, 14 Tagen, alten HP. Bei der ersten Inbetriebnahme des HP konnte ich einmal drucken, danach nicht mehr. Funktioniert nur noch über Handy.
Reply from PhomemoApr 17, 2024
Hello~ Please download the corresponding driver file here: https://phomemo.com/pages/drivers
Ottavia S.
The printer stopped working after a couple of months of very low usage. The connection with Bluetooth is faulty and the printer is not seen by the app. I’ve tried all the troubleshooting suggested online to no result. Customer services does not reply to emails and I’m left with a faulty tool that I will eventually need to dispose of. Would not recommend.
Reply from PhomemoApr 30, 2024
I'm sorry to hear about the issues you're experiencing with your printer. It sounds frustrating to deal with a faulty tool, especially when customer service is unresponsive. Please accept our apologies for the inconvenience. To help resolve this, could you please provide your order number and any relevant information? Our customer service team is dedicated to assisting you and will respond to your email within 24 hours once we have the necessary details. Thank you for your patience and understanding.
melanie S.
doesn[t connect anymore to bluetooth, unuseable, poor quality. would not recommend
Reply from PhomemoApr 30, 2024
I'm sorry to hear about the trouble you're having with the Bluetooth connection and the poor quality of the printer. This is certainly not the experience we want our customers to have. To address this issue, please reach out to our customer service team at [email protected] with your order details and any other relevant information. We are committed to resolving this matter promptly and ensuring your satisfaction with our product. Thank you for bringing this to our attention.
Sarah L.
After waiting 3 weeks for my M02 pro, it arrived faulty. After following the instructions for charging with 5volt converter, it won’t charge for more than a minute then turns off. Can’t print or do anything. Totally useless. I am very disappointed and want my money back.
Reply from PhomemoApr 30, 2024
We apologize for the inconvenience you've experienced with your M02 Pro printer. Please contact our customer service team at [email protected] with your order details and a description of the problem. We will assist you with troubleshooting or arrange for a replacement or refund as necessary. Your satisfaction is our top priority, and we apologize for any inconvenience this has caused. Thank you for your patience.
Callista M.
Bonjour à tous ! Je vous écrit pour vous dire que finalement j’ai reçu ma commande Phomemo , cela a été long mais j’ai bien eu tous les articles que j’avais commandés et ils marchent très bien .
Cyndi N.
I didn’t order this item! I’ve received it and I need a return label for it. My address is 281 E 400 N, Blackfoot ID 83221 .So I can send it back to you. Thanks so much, Cynthia Newsome
Reply from PhomemoApr 30, 2024
I'm sorry to hear about the mix-up with your order. Please contact our customer service team at [email protected] with your order details and request for a return label. We will assist you with the return process. Thank you for your understanding.
ROSS M.
Printers ok for labels but people need to take in the fact that these THERMAL printers do not use ink and consequently the image fades over TIME when exposed to light .NOT USEFUL FOR ARCHIVE MATERIAL.
Reply from PhomemoApr 30, 2024
Hello~ Phomemo has a patented heat-sensitive three-proof label that can be stored for many years without fading. If you have more needs, you can contact our customer service email for more information: [email protected]
Aghiles L.
First they advirtise their stuff as all Bluetooth capable then you will be surprised to learn that your printer isn't Bluetooth capable. Order made May 31st had a hard time to find their contact info so in may 2nd i called the junk customer service they couldn't help saying they can't cancel the order and that they dont have access. I emailed the address they gave me and the answer was we can't cancel it the order is packed. At that time the order was still in the warehouse but they refused to cancel. They shipped the order so they can make the sale then i said i am not getting it and this isn't what i need they told me to get it give it a try fhen if there is something i will return it. After that they told me that if i want to return i have to pay shipping myself from Canada to China. Do not buy from them there is competition that is selling the same products and better with a very good customer service good price more transparency and a bunch of options.
Reply from PhomemoApr 30, 2024
I'm sorry to hear about your experience with our products and customer service. We apologize for any confusion regarding the Bluetooth capability of our printers and the difficulties you encountered in trying to cancel your order. Please contact our customer service team at [email protected] with your order details and concerns. We will do our best to address your issues and find a satisfactory resolution. Thank you for bringing this to our attention.
