PhotoBizReviews of photobiz.com

In today's ever-growing technology landscape, a photographer's website serves as their digital business card. As I work to expand my business as a corporate event photographer in the Washington, DC area (and beyond), I am excited to share my site with future clients -- CEOs, marketing and, communications leaders, and top event planners. From the get-go, I felt I struck a very positive chord with Jeffrey, my project manager. I felt he understood what I was looking for, and I felt very comfortable working with him. I would strongly encourage any photographer looking to create their own website (no matter what specific area/niche), to work with Jeffrey and his team. Jeffrey and his team will not disappoint. Given the clients I'm trying to secure as I build my business, I owe Photobiz a great deal of gratitude.

Jasmin patiently and helpfully guided me through using a PhotoBiz tool I'd not used before. The service she assisted me in understanding will deliver the results I want. I am so grateful to Jasmin - and to PhotoBiz (which I've been using since 2018).

Getting away from GoDaddy and signing up with PhotoBiz has been one of the best choices I've made in management for a catering company. With over $1mil in annual sales, the site we had was not doing us justice. GoDaddy did absolutely NOTHING for us compared to what PhotoBiz has and continues to do. Being able to make changes to our website with PhotoBiz has been a breeze. Even my "not tech savvy" team members can use it!

PhotoBiz has been an amazing asset to me and my small business. Their team support, and endless website templates have helped me to build my business and create an online presence that I could never have done by myself. I recommend them to everyone I know, especially small business owners like myself.

John and the PhotoBiz programming team continue to be amazing and helpful more than I could have anticipated. As we finalize the design and functionality of the website, new questions came up and John offered thoughtful and creative solutions to help. And even though I haven't met the tech team, their behind the scenes tweaking of custom features is going very smoothly and very appreciated! I'm SO glad I chose PhotoBiz to be my website partner :-)!

I’ve never used PhotoBiz beyond the free trial, yet they’ve continued charging me $29 a month even after I cancelled twice — once in February 2024 and again in January 2025. Both times I had to call since online cancellation wasn’t an option, and both times I was told my account was cancelled. Despite that, they kept billing me — even on a card that expired in November 2024, which raises serious concerns about how they store and process payment information. When I reached out again, they finally confirmed on 10/17/25 that they had processed my cancellation and said I would receive an email confirming it. It’s now 10/20/25, and I still haven’t received that confirmation email. This is the THIRD time I've been told I would receive something that I have not. They also haven’t confirmed that my billing information has been removed from their system, nor have they mentioned anything about processing my refund. Maybe if this can escalate beyond those I’ve already spoken to and land in the hands of someone who will actually do something — and if they can provide the three simple things I’ve repeatedly asked for (confirmation of cancellation, removal of my banking info, and a refund) — I’ll revise my review. Until then, my experience and opinion of this company remain exactly as written.

Edited version as requested by PhotoBiz to “set the record straight”. I initially signed up for their We Build It website and quickly learned that this service is a delight; however, the actual SEO optimization on the back end is subpar. The platform's capabilities are limited, and the SEO optimization is relatively simple and not completed in the way it should be for an initial website buildout. There was a significant amount of attention required due to inaccuracies in my company name, which I had to correct personally. The interesting thing I learned was that no discussion or hand-off communication was provided, stating that here’s how to run your site, we have wrapped up our services, and if you need anything else, here are the appropriate channels to communicate. There was no opportunity to have a conversation for feedback other than the limited emailing that was done. It would have been a joy to speak with Jeff through an official handoff and an excellent opportunity to upsell me to the additional SEO service opportunity based upon my requests. There was zero communication of how to make this transition work or referral off to the SEO team within PhotoBiz even for an additional month of service to fix up the mishaps or to fulfill the requests that I was asking for. I would have GLADLY paid the additional fees if that’s what it would have taken to fix the issues/concerns that were not addressed upon the initial build out. So through this debacle, I’m emailing Jeff, who is the only manager for this department, fails to respond to emails after sending more complex questions. I had been working with an SEO company for two years before I was introduced to PhotoBiz, and they had previously helped my site flow smoothly, achieving high visibility and excellent ratings. The old site needed attention, but a revamp through PhotoBiz was the solution that came to mind. The sales department is excellent at PhotoBiz, but the execution of the final delivery is not what sales says. The customer service representative is fantastic to work with when you call - I can’t share names on TrustPilot. I wanted to connect with a higher-level manager to discuss my concerns that had been continuously ignored. Things that should have been addressed in the initial build-out. After weeks of dead ends and further digging, I resorted to using LinkedIn to find the owner, as nobody would release this information. An excellent opportunity to hear out a customer and upsell the chance of additional services if that’s what it takes, based on their response to my initial review. I received an unprofessional email with multiple fonts and misspellings, as well as outrageous fees for what appears to be a platform bug. Still, she wanted nothing to do with my communication or hear about the issues I’m experiencing. According to the owner, the web developer's hourly rate is $1,000. I recommend other platforms long before even considering PhotoBiz. There are some perks, but the unprofessionalism from the owner of this company and the project manager, Jeffrey P., with the failed delivery of some concerns and issues, was not expected or planned.

OVER IT. I'm quitting Photobiz after giving them so many chances. As someone with website development experience, I know how much effort and time it takes to design a website. I opted for Photobiz because of how simple it was to create a professional looking site. However, that's the only positive. Every time I have reached out to customer service with my issues, it's just straight up gaslighting, corporate sass, and refusing to take accountability. You have to pay an additional $10 to send a file over 4 MB (Shootproof would never) and you can't replace a file with an edited photo to deliver to your client (Again, Shootproof would never). I have different pricelists for different events, and for SOME REASON, clients are able to order from different pricelists regardless of which one I have assigned to a gallery. I have had to cancel multiple orders and it's reflecting terribly on my business. The ordering process is ridiculously complicated and not user-friendly, which is very important if you're selling to different age groups. I can't wait to go back to Shootproof. I've had enough.