Average
Based on 29 reviews
PhotoBiz3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PhotoBiz is an industry leading website company with a strong focus on photographers and visual artists. PhotoBiz offers all-in-one Websites, Ecommerce tools, Proofing, Custom Design Services, and SEO. Backed by 5-star customer service, PhotoBiz is the most powerful platform to grow your online business in one place!
PhotoBiz (photobiz.com) has 29 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
29 approved reviews, newest moderated first
Adrienne E.
Today, I'm quitting ten years of Photobiz. What a waste. They have wasted so much of my income on stupid mistakes their staff keeps making, over and over. The email blasts don't work and are a waste as well. Had to hire MailChimp to finally send out emails. Photobiz lies about their services and blames its clients when they f up.
Maxine E.
Photobiz used to be amazing, but now they are serving up multiple errors causing my website to plummet. They reuse the same excuses over and over and do not attempt to remedy the issues. My business is suffering because of the server errors. Google is not a fan of photobiz... find another host.
Reply from PhotoBizDec 4, 2024
Maxine, Thank you for taking the time to share your feedback. We truly value the decade-long relationship we’ve had with you and your business. Our team has always aimed to go above and beyond to support your success, often implementing changes and adjustments without additional cost to ensure your satisfaction. Regarding your concerns, we’d like to address a few key points to clarify and provide context: Policy Updates and Best Practices: Over the years, our services have evolved to align with changes in SEO and web development standards. Recommendations such as metadata adjustments, content updates, and blog strategies are based on industry best practices and Google’s evolving algorithms. These adjustments may sometimes feel inconvenient but are essential to maintaining your site’s performance in a competitive digital landscape. Indexing Errors and Redirects: Indexing errors indicate URL statuses and provide insights into how search engines view your site’s pages. They are not direct ranking factors but rather diagnostic tools to address potential crawlability or coverage issues. If these indexing errors accurately represent intentional URLs, no further action is required, as they reflect the intended setup. That said, we have monitored these closely and addressed any errors that required fixing to prevent potential issues and ensure your site remains optimized. SEO Recommendations: Our suggestions, including optimizing your Google Business Profile or creating targeted content, are rooted in data and industry insights. While some recommendations may not align with your preferred approach, they are designed to enhance your online visibility and attract your ideal clients. Collaboration and Communication: Our records show we have invested substantial time explaining complex SEO processes, addressing your concerns, and tailoring solutions to your needs. We understand SEO can be challenging and appreciate your engagement with the strategies we’ve implemented. We recognize the frustration of seeing fluctuating search rankings, especially during periods of algorithmic volatility. While these shifts are often beyond our control, we are committed to guiding and supporting you with strategies that prioritize long-term success. Maxine, it’s disheartening to see a 1-star review after the years of collaboration and care we’ve invested in supporting your business. However, we respect your perspective and remain open to resolving any outstanding issues. Our goal has always been to help your business thrive, PhotoBiz Team
Dan
I have been using PhotoBiz for nearly 7 years, and it has truly been a dream platform for me. I can sell and show my work easily, and selling digital images in private galleries has been a must for my clients. It's better than my time at Squarespace or Zenfolio.
Reply from PhotoBizDec 4, 2024
Thank you so much for your kind words and for being such a loyal PhotoBiz customer for nearly 7 years! We’re thrilled to hear that our platform has been a dream for you and that it has helped you showcase and sell your work with ease. Knowing that features like private galleries have been essential for your clients means the world to us. It’s wonderful to hear that your experience with PhotoBiz has surpassed your time on other platforms like Squarespace and Zenfolio. Your feedback inspires us to continue innovating and improving to ensure we always meet the needs of amazing creators like you. Thank you again for being part of the PhotoBiz family. If there’s ever anything we can do to help or make your experience even better, please don’t hesitate to reach out.
alayaheart
been with photobiz for at least 10 yrs.They just tripled my monthly website fee! NOT ok. They did not ask me or request permission. If they dont remedy it, I will find another company.
Sean S.
The PhotoBiz website builder is fantastic, and not to be rivalled for ease of use. I have two website with PhotoBiz, one a portfolio site and the other an e-commerce. I am incredibly happy with the capabilities of the sites and more than anything, the PhotoBiz help and support is brilliant. The support team respond quickly by email, they eagerly call you back to help over the phone, and they always find a way to solve any challenges. I’m from the UK and they still happily call me back and talk at length about my website. I couldn’t rate them any higher. True story!!
Megan W.
The worst customer service on the planet. The way they do business is bait & switch and they don’t stand behind their products. You’d think with the proofing feature shown on their pricing breakdown, you’d be able to upload client galleries like normal, right? Nope! You have to pay to upgrade to have the ability to upload full sized photos. Which they conveniently don’t tell you until you’ve already paid for the service for a year and it’s an extra $120 to upgrade. Okay, whatever- I bit the bullet and upgraded because I wanted my business on one platform. After upgrading, I tried to upload my first gallery and half of the photos didn’t upload at all. That’s when I discovered you have to export them under 25MB. So now it’s an extra step in my editing workflow to be able to use their proofing galleries. Fine. I learn how to do that and start saving my photos that way. 2 months later, I have another gallery to upload that is only 91 files. No big deal- all saved under 25MB. I send them all to upload- two hours later and half of the photos have upload errors. It cannot handle a small gallery. And it wasn’t my network connection, either- I uploaded the exact same gallery to pixieset in under 2 minutes with 0 issues. I reach out to customer service because at this point, the proofing functionality is unusable to me. Can you imagine trying to upload a wedding gallery with those kinds of issues? All I wanted was a refund for the full resolution upgrade since I clearly wasn’t going to be able to use it- and they are unwilling to stand behind their product and would not issue a refund. So I cancelled my subscription. I figure it just won’t renew next year and that will give me time to switch over- because I’ve paid for a full year in advance, right? NOPE. I now have no access to any of my recent contracts, NOTHING. WORST COMPANY EVER, BEWARE BEWARE BEWARE.
Candice A.
This company is super shady. They spend massive amount of times saying they are building a website when actually all they are doing is dropping your images in a pre-created template. I suggest using any other company because they will charge you for every add on. Plus they say you may cancel your contract within 60 days, but you will not receive a full refund. If they offered a great product then they would have no issues standing behind products and giving you a full refund. I had my service for less then 2 weeks and I had to fix and do most of the work. DON'T WASTE YOUR TIME OR MONEY.
Mark1235
บริษัท ที่ยอดเยี่ยมในการทำงานกับ - PhotoBiz นำเสนอเว็บไซต์ที่สวยงามเป็นมืออาชีพ
