Mau B.
Scam! Need to avoid it!
My live account got access denied (alerts got rejected). I contacted the customer support, and Jahaan who asnwered me without stating the real issue. The real issue that he doesn’t know what he is talking about. Told me my issue was having an old alert on tradingview, but I only have 1 alert which has JSON generated messages from pick my trade pasted on tradingview. He kept dodging the bullet. Mentioned all kinds of issues without actual issue I’m having. He even stated I got access denied because my prop firm accounts got liquidated when I’m using a live account! After I told him I would post this on social media, he said “I don’t want to deal with this anymore”. What a scam looks like! I paid for subscription and even told people to sign up for this platform, and this is how I’m being treated by someone who doesn’t even know anything and refuse to acknowledge it! Please DONT USE THIS PLATFORM! Horrible! Made me missed my alerts and not earning money this morning while my alerts on tradingview were actively winning!
Reply from PickmytradeJun 15, 2026
Hi, thank you for taking the time to share your experience, and we're truly sorry it left you frustrated . that's never the experience we want for any of our users. We'd like to clarify what happened on the technical side. The "access denied" / alert rejection you saw is an error returned by Tradovate, not by our platform. This message is generated on the broker's end and typically appears in one of two situations: when an incorrect account is being passed in the alert payload, or when the account being used has been exhausted or liquidated (which can happen with prop-firm accounts during a live session). When that occurs, Tradovate blocks the order before it reaches us, which is why the alert doesn't go through. Our team was genuinely trying to help you get to the bottom of this, and we're sorry if any part of that conversation came across the wrong way. We take your feedback seriously and would welcome the chance to look at your specific setup, confirm the account being passed, and make sure your alerts fire correctly going forward. Please reach back out to support whenever you're ready and we'll prioritize getting this sorted for you. We're committed to delivering the best possible experience and would genuinely like to turn this around.



