Poor
Based on 465 reviews
PICKUP Same Day/Scheduled Delivery2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PICKUP is a same day and scheduled delivery service of big & heavy items for national and area businesses. Our PICKUP Good Guys are trusted, fully-vetted delivery pros that provide exceptional customer experiences from register to room with a tech-enabled solution. Our best-in-class delivery network is in more than 75 markets across the U.S.
PICKUP Same Day/Scheduled Delivery (pickupnow.com) has 465 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
465 approved reviews, newest moderated first
G W.
Ordered 2 items from 2 different stores, for SAME DAY DELIVERY. one item came next day, the other item is going on day 3. Horrible delivery service, customer service is almost non existence. I do not recommend this company for Same Day DELIVERY.
Stephanie M.
I paid $100 for same day delivery of a media console. My delivery window is coming to a close soon, and I still have not been assigned a driver. After reading these reviews, I guess I am not surprised. What’s worse, I cannot reach anyone for customer service. HomeGoods promoted this service as the best way for me to get my furniture quickly after I purchased it yesterday, but I am disappointed so far. HomeGoods says I have 7 days to pick up my furniture, so hopefully they show up before then, but it is ridiculous that I stayed home for this whole window just to not have a delivery.
Kris G.
Promised to deliver Wednesday, then said they could deliver it Thursday, and now they are trying to deliver it tomorrow!! Completely disorganized and unreliable!! And you can’t get through on the phone, you hold for 20 minutes then it hangs up on you!!
Reply from PICKUP Same Day/Scheduled DeliveryDec 15, 2022
Hi Kris , We truly apologize for your PICKUP experience. We're working hard to continuously improve and will be sure to pass along your feedback to the team. We will directly connect you with a Customer Experience Manager. Thank you, PICKUP Customer Experience Team
Ary
I read tons of bad reviews and when I got a message saying my delivery was delayed, I tried to contact their CS but couldn’t get through and when you press 1 for a call back it wouldn’t do anything. I just decided to wait and I got a phone call at 6 pm from my driver saying he’d be to my place by 7:30pm. They were right on time and friendly.
Reply from PICKUP Same Day/Scheduled DeliveryDec 1, 2022
Hi Ary, We truly appreciate your 5-star review! Thank you for sharing your PICKUP experience with us and the community. We strive to provide exceptional customer experiences and are thrilled to receive such a great rating. Thank you! PICKUP Customer Experience Team.
Adrian D. R.
Paid $100 for same day delivery and they Never showed up. No communication whatsoever
Reply from PICKUP Same Day/Scheduled DeliveryDec 1, 2022
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. We will be investigating your order and reaching out to you soon to see about rectifying your PICKUP experience.
Rhonda
I had purchased a recliner to be delivered by this company for "same day delivery", but it was scheduled for the next day. The delivery window was between 9am and 9pm, so I was ready for them the night before, clearing the path from the road to my front door, which is upstairs. The next day, around lunchtime, I got a text from them saying there was a delay. I had a chat with customer service and they said that they would make sure that I would get a message from them at least 30 minutes before my chair would arrive, so I could run a couple errands without missing the delivery. I was surprised to get a notification from them informing me exactly what was happening with my chair, and easily made it home in time. The driver called right before they arrived, and was super nice. I asked if there would be a problem getting the chair upstairs and she said that it wasn't mentioned in the order, which was my fault, but got it up there quickly, carefully, and without any problems. I was very impressed with the quality and politeness of this company and it's employees. I would definitely recommend them, and will be using their services again.
Reply from PICKUP Same Day/Scheduled DeliveryDec 1, 2022
Hi Rhonda, We really appreciate you taking the time to leave us this generous review. Our team of PICKUP Delivery Pros are here for your next Delivery experience!
Carol L.
After being four days late, you sent a 100 pound girl an guy who never even took the sectional out of the small pickup truck. I am still waiting on refund as Big Lots says you reported it delivered. Inept and dishonest. DO NOT USE THIS COMPANY!
Reply from PICKUP Same Day/Scheduled DeliveryDec 1, 2022
Hi Carol, Though we appreciate the time you took to give us feedback, we are sorry that we did not deliver a solid PICKUP experience. We would like to make it up to you and will be reaching out to you soon for more information. PICKUP Customer Experience Team.
Savannah
Edit* Up'd it to 1 more star. The driver was very nice and worked with us to the end. However, The system or protocol could be better. It sounds like drivers can choose to accept or not. I can't make judgement how they run this company but it gives me Uber vibes. Original Post I'm giving them the benefit of the doubt, but that may change. I ordered a couch but their status doesn't update until hours later. It was supposed to arrive on Sunday then rescheduled for today between 10 -2. No updates other than "we're experiencing a delay". Two full days and going on the third if it couch doesn't arrive today. I'm very disappointed with this company.
