Pillows.comReviews of pillows.com

I ordered two queen-size pillows online on August 23rd, and three days later, on the 26th, they arrived. Easy ordering and fast shipping! Upon arrival, one of the pillows had an internal seam about halfway down the pillow's length, keeping the down from filling the entire pillow. Also, in both pillows, the down was clumped up into large, hand-sized clumps that were difficult to break up fully. In the pillow without the seam, I was able to break up the clumps to a point where they were only the size of pebbles. Neither pillow was usable. Since there was an obvious problem, I wrote an email to support and asked what I should do to resolve these issues. Two days later, I still had not received a reply, so I called the support line and had to leave a voicemail; no one ever answers. I waited to hear back until the following Monday, the 31st, and called again and left another voicemail. This time, I received an email: "Hi! Sorry to hear pillows are defective. Can you please send me a photo of the issue? Thank you so much. Best, Dana" I responded that a picture of internal issues with the down stuffing wasn't going to show anything, and I never heard back. I sent two more emails over the next couple of days, asking first if there was something I could do to salvage the pillows. When I didn't hear back, on the 1st I sent another email and requested a full refund and a shipping label. I still haven't heard anything from Pillows.com, no phone call, no email. From my experience, this appears to be a very small operation with virtually no customer service. All of their online claims are empty promises, and at this point, I'm going to contact my credit card company and refuse the charges. There is no reason for anyone to ever do business with this fly-by-night operation. K Zboray Update: 10/13/2026 Following Dana's response, I did email Pillows.com and Dana directly. It has now been over a month with no response to either email. I strongly suggest doing business with anyone else.

I absolutely love this pillow. I’ve been having bad neck pain when I wake up and my chiropractor, suggested this pillow. Love them so much. I ended up buying two more for our camper.

I ordered what was supposed to be a hotel quality pillow. I researched for a long time, trying to find the equivalent of a pillow I had in a hotel. What I got was 2 pillows of substandard quality; flat, terrible cover material, basically a throw-away pillow for $39 plus shipping.

We love our pillows, well constructed and hold its shape!

Ordered and delivered in a timely manner.

The pillows are amazing, I love them

Love my pillows with covers

They only let you contact them through email. No one answers the phone. When I emailed asking for a call back to handle an issue, they just emailed me back. I even said "if you call I will get an exchange, if you don't, I will ask for a refund." They still didn't call back. Only the email saying I could email them with any questions. It is deceiving to have a telephone number on your website, but to not have anyone answering the phone. They should remove the telephone number and be honest and tell customers the only way to contact them is by email. I will be returning the pillow that didn't work for me. * Updated after response from Pillows.com: Their response to my complaint just confirms what I said. They don't answer the phone. They just said they have high call volume and will direct you to use email as it's faster. Well, I asked for a call back in my email, which would have allowed someone to call me when call volume was low. Still no call. Also, I called multiple times at different times throught the day, and was never able to get through. Some issues need a live person, and some people don't feel comfortable handling their issues over email. Just remove the phone # if all you're going to do is use the phone number to tell us to email. ** Just be advised they don't respond to phone calls or email requests for a call back. If you're okay with just emailing extremely detailed and complicated issues, then this may work for you. It is not good for me. Not doing business with this company again. Will find a company with good customer service for my future purchases.