Pingo.comReviews of pingo.com

Reply from Pingo.comApr 5, 2024

Hi Orlando, Sorry for the inconvenience! We do provide detailed instructions on how to activate/install an eSIM in our Help Center, plus our Support Team is available 24/7 for any questions or concerns. Our agents will be in touch shortly, for further assistance. Thank you for notifying us about this and please don't hesitate to contact us whenever needed.

Reply from Pingo.comMar 25, 2024

Dear Seyed, Thank you for choosing Pingo.com. The App is working fine on our end. However, please take into consideration that the quality of the calls relies on your internet connection, device settings, and sometimes the network of the person to whom you are calling. Here are the first checks to get the best call quality from the App; (1) ensure that the app is updated to the latest version (2) ensure that the device you are using has been updated to the latest software (3) ensure that your internet connection has a good upload & download speed (at least 100 kbps) and is connecting to our servers. (4) ensure that you set your caller-ID for the App. Customers who have their caller ID set report a higher successful connection rate and higher call quality. (5) ensure that you do not have any VOIP restrictions from your internet provider Check those steps above and try calling again. If you still experience issues, below are some more advanced steps that might help solve the issue: (1) Try to log out, delete the app, power off your phone/device and power it on, and then reinstall the app. (2) Restart your internet connection or check the router as sometimes it can act as a "firewall", blocking the VoIP calls. (3) If after checking option 2 you are still facing the same issue, we advise you to contact your internet provider and check the internet speed with them. The lines showing the signal strength indicate only the wireless router signal, however, the internet speed is given by the internet provider. (4) You can also try to use the service with a 3G/4G connection as long as you have enough data with your mobile operator. However, you can call using an access number from the list if there is one available for your country and area. https://www.Pingo.com/access_numbers We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.Pingo.com/help_center.

Reply from Pingo.comMar 4, 2024

Dear user, could you please share a brief description of the problem? We would love to look into this and help out, but we need to identify the issue in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page: https://pingo.com/contact

Reply from Pingo.comDec 8, 2021

Dear customer, Thank you very much for bringing this to our attention. Indeed in September, the calling rates for Sierra Leone went up from 42¢ to 47.5¢/min for calls to mobile numbers. Still, we don't expect any other increase and this change was done after a long time of trying to keep the rates at the same level, while not compromising quality. We recommend you try Pingo Platinum, which will allow you to enjoy lower rates for a very small monthly fee: https://pingo.com/international-calls/Sierra%20Leone We apologize for the inconvenience and we appreciate your business. Pingo.com

Reply from Pingo.comDec 3, 2019

Hello, Since we noticed you have 2 accounts with us, one of our agents replied to your email asking what number you're using the service from, in order for us to figure out which account you're using. But we didn't get your reply. Please contact our Customer Support team over the phone, so we can communicate more easily. You can find our number here: https://pingo.com/contact#company-tab-content Your Pingo team

Reply from Pingo.comOct 3, 2018

This situation is unfortunate as the Pingo service team does work hard to maintain a 95% customer retention rate since launching Pingo back in 2004. We tried to reach out three different times over several months to be given a fair chance to address this customers previous concerns expressed in a review online. Recently this customer demanded $30 in compensation for a recent calling issue. After investigation we credited for the calls in question in the amount of $4.46. We try to provide exceptional service and guarantee call quality. But all we ask in return is to be reasonable and give us a fair chance to address your concerns. Our attempts to try to resolve his concerns went without a response. In the end the customer requested to close his account and we refunded the balance in full. See previous email sent: Sent: Thursday, July 12, 2018 5:32 PM Subject: RE: Brian at Pingo about your app review Hello (Customers Name Removed), I made a note to follow up in about a month and glad to see you’re still using the service to call Turkey at our lowest Pingo Mega rates. Pingo is a trusted service for over 10 years that I helped launch this product and we would like a fair chance to address your concerns raised. Since we began in 2004, Pingo has provided hundreds of thousands of customers with our top quality International calling service. And we continue to do so, only smarter, easier and more accessible with this new Pingo Mobile app that we have invested a considerable amount of effort and resources to launch this app to replace Pingo EZ Dial. So we have reached out to you to set up a meeting with our product team to demo the apps new capabilities and to clarify your dialing concerns. I see customer service did give you Ahmet a $2 credit that was added to your account on the same day you notified us of this app install. We also recently gave you Ahmet a $20 complimentary credit back in January for when an Access number was temp no longer available and you needed to use an alternative number to dial in. So we have made an effort to show our appreciation for your business since 2015. Can anything be done to reflect our business in a better light online to please kindly consider editing your review of the Pingo service? - Brian

Reply from Pingo.comFeb 16, 2018

Nikki, I’m sorry that you did not experience the level of service and call quality that we try to provide all Pingo customers since 2004. Pingo, an iBasis KPN Company, provides dedicated US multi-lingual customer service 7 days/week. Rest assured that our network offers superior quality, reliability, and the most competitive rates in the market. We hope that if you ever have a concern or an issue, that you’ll reach out to our dedicated customer service team to address any concerns you may have in the future. - Pingo Service Team -

Reply from Pingo.comOct 1, 2015

ATTENTION READERS Pingo is a trusted service for over 10 years and can confirm that we have always charged a monthly fee of .98 cents since 2004. However we launch a no monthly fee plan back in October 2013. See details at http://www.pingo.com/blog/index.php/plans/ The Pingo Premium plan doesn't require a monthly plan fee has a 180 days validation period in the terms and conditions. If the account is not used within this time, the system will automatically convert your plan to Pingo Platinum which requires a $0.98 monthly plan fee. However, if within the 180 days you do make a call, or a purchase, the validation period will extend another 180 days. If for some reason you do not need to make a call or make a purchase, before the account converts a customer will receive an email regarding the conversion 7 days prior and on the day off the conversion to try to avoid this fee. Rest assured that the phone service is legit with exceptional customer service. Since Pingo is a service of iBasis a KPN company which delivers over 2.0 billion minutes of International calls a month. The iBasis network is your assurance of superior quality and reliability—in addition to the most competitive rates out there! Pingo also has a dedicated US multi-lingual customer service team available 7 days a week for 14 hours a day. We hope you’ll reach out to our dedicated customer service team to address any concerns you may have in the future.