Reply from Platinum Skin CareMay 6, 2026
Hello Michelle. Here we are again. Let's start at the beginning for all those that will be reading this. Because it is not about our return policy at all.... :
You purchased a Certified TCA Peel. All peels are final sale for safety. Read why here: https://platinumskincare.zendesk.com/hc/en-us/articles/13515721322899-But-why-can-t-I-return-my-chemical-peel *You agree to this during our checkout process, and it is very explicitly notated as Final Sale. It is also at the very top of our Returns and Shipping page in a giant blue box, here: https://www.platinumskincare.com/shipping-returns/
Not reading a policy does not change the fact that it is still the policy. Chemical Peels are Final Sale.
But, that is not even the true reason that you are irate at this point and even want to return your peel. You were Extremely happy about it. So much so that you wanted to share it with everyone!
That is because we have a "Friends and Family" referral offer to all new customers. This is where you can share your link with your Friends, and you can earn Store Credits for doing so. It is a very simple program. I will paste the exact words - that, again you did not read:
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"Refer your friends, get 1000 points!
Give your friends 20% off all products (*Excl. Deals). When your friends buy from your invite link, you get 1000 points!
***WE DO NOT ALLOW SHARING ON COUPON SITES. IF YOU ARE CAUGHT SHARING YOUR REFERRALS WILL BE VOIDED AND YOU WILL BE BANNED FROM OUR PROGRAM.***"
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This is the same wording that was there when you signed up. I copy/pasted them from the email that you received. These are the ONLY words on the page. So, instead of following this and sharing it on Facebook with your friends, or emailing it to your family ... you immediately went to a coupon website to try and "trick the system". Retail-me-not specifically. So the system immediately noticed an uptick in referrals. There were 22 in a couple of days. This was immediately flagged as "suspicious" by the referral program.
So we had a conversation about where you were sharing it. Since it was against our policy, those referrals were cancelled, and your Referral account closed. Exactly as we stated it would be when you received the share offer in the first place. This was not Rude. This was not Harsh in any way. Just a matter of a fact it had to be done. Nothing more was said on our end.
So, to end this. When you go against the Single Rule of the program - you will not be able to receive those referrals. This is not a Scam, or being Rude, or even trying to Fool anyone. This is the ONE rule to the program - and you Chose to just Ignore it. That does not make it our fault in any way.
We appreciate our wonderful customers. If they share their links with their friends . .. they earn those points and get store credits. This is them using the program as it should be used. This is NOT an Affiliate program at all. Just sharing with friends.
The anger you are feeling at this is very strange. Posting everywhere, and trying to make people feel that We are the "bad guys", simply does not make sense. This is a very Hostile response (all of your postings everywhere you can find to complain ... including dozens of Facebook posts) for someone who simply, did not follow the rule - and Purposefully went against it. ... An "oops, I am sorry" would have sufficed, and we could have moved forward with no harsh feelings. This is far far too much.
