Excellent
Based on 376 reviews
Plum Diamonds5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
376 approved reviews, newest moderated first
Ben C.
I thought that their consistent communication made the entire process extremely easy. Their attention to detail captured all the special touches that I wanted and the end product was flawless!
Reply from Plum DiamondsApr 14, 2026
What kind words - we're touched! Thank you for sharing - hearing about your experience means a lot to us and future clients :)
N J.
Overall, the staff as a whole was extremely helpful for the whole process, answering my questions about any topic. I asked about payment options, stylistic ideas, and even shipping details, and I was not once treated rudely or left to wait. This was a very nerve-racking time for me, and the Plum Diamonds Staff did a wonderful job top to bottom.
Reply from Plum DiamondsApr 8, 2026
Thanks so much for the kind words! We realize this process can be difficult and stressful for some and we do our best to minimize that, remove the overwhelm and aim to make it fun. We appreciate you giving us the opportunity!
Patrick
Ease of shopping and comparing different items. Prices are reasonable. Great communication and customer service. Overall the process was smooth. I would recommend.
Reply from Plum DiamondsApr 7, 2026
We love hearing your experience with Plum went smoothly - goal accomplished! We appreciate the kind words and would love to work with you again.
Brittany L.
I was researching lab grown diamonds and which companies people had great experiences with, and I happened to see Plum Diamonds in Reddit with all great reviews. I looked them up and was thrilled to see how close they were to where I live. I ordered the Try-On Kit first with a variety of settings and diamond shapes for my 10 year ring upgrade. I’m so glad I did because I went with a completely different style than what I originally was thinking about in my head. I customized my ring setting, picked my diamond, and placed my order online. Communication from Plum went above and beyond. They reached out with every step of the process. They worked with me to have the ring dropped off at a secure location since I wouldn’t be home to sign for it. A little more than 3 weeks later, I had my ring on my finger. And oh my goodness, it’s STUNNING! I can’t believe the quality, especially for the price. Ring shopping now is so different than it was 10 years ago, and had we known about Plum back then, we would’ve went with them originally. 10/10 recommend!!!
Reply from Plum DiamondsApr 6, 2026
Eeek, we're so happy you loved your experience with Plum, and loving the ring itself is, of course, the cherry on top :)Thank you for caring enough to share your experience and please come back and visit us again!
Leah U.
There was a FedEx issue with shipping and Josh from customer service provided genuinely the best customer service I’ve ever received from a brand. He was proactive, understanding, and fixed everything. Once the band arrived, it was gorgeous and I’m so happy with it. Thank you!
Reply from Plum DiamondsMar 30, 2026
Yes, Josh is the best! He truly cares that each client gets the care they deserve and receives their packages on time in and in great shape. And of course...that they love their jewelry!
Jazmyne W.
Everything was amazing, communication was great. She absolutely loves her ring would 100% recommend.
Reply from Plum DiamondsMar 30, 2026
We so appreciate your recommendation! It feels good to know that we succeeded in making your experience a lovely one - thanks for sharing!
Chad W.
J on grind MC magic times
Jesse C.
Amazing and personalized service 2 times out of 2. Will be back for a 3rd!
Reply from Plum DiamondsMar 23, 2026
We were thrilled to see you for #2 and we can't wait for #3! We love our loyal customers - thank you so much!
