Keith L.
Great customer service
Great customer service . Very professional and just a pleasure to talk with. I am in the customer service business and she is a keeper.

Average
Based on 2,718 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
2,718 approved reviews, newest moderated first
Keith L.
Great customer service . Very professional and just a pleasure to talk with. I am in the customer service business and she is a keeper.
Jill
Have thoroughly enjoyed my experiences with plushcare & their providers, specifically Dr. K Mahdi. She is very kind & precise without judgement.
Catherine S.
My initial doctor visit (Temeka Hailstorm) said Wegovy would be $199/month for the first 2 months and then $299/mo thereafter WITHOUT INSURANCE! Walgreens is telling me $3,000 without insurance. This makes me believe y'all are a big fat fraud! My last doctor appt. with you folks, the doctor had a sheet over the window, what kind of place are you folks?!?!?!
Reply from PlushCare Virtual Healthcare: online doctorJan 19, 2026
Hi Cathrine, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Deirdre F.
Misleading billing - quoted me $10 for a telehealth appt after I provided my insurance information. After the appt, they charged me $120 saying I hadn’t met my deductible
Reply from PlushCare Virtual Healthcare: online doctorJan 9, 2026
Hi Deirdre, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Angelina S.
The doctor made assumptions about my sexual and mental health instead of addressing my cold and then they charged me $140 when it was meant to be $50. Called customer service and they wouldn't refund - insane prices for poor service.
Reply from PlushCare Virtual Healthcare: online doctorJan 9, 2026
Hi Angelina,Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Mark G.
Solomon was very helpful, but he could not upload my insurance card. Either that section of the app is down or something isn't working right. I'll try again tomorrow
Leila P.
Great customer service! Thanks!!
Raechel B.
They enroll you in a membership and charge you as quietly as possible. No emails no receipts. There’s no link to cancel. These ppl are CROOKS.
Reply from PlushCare Virtual Healthcare: online doctorJan 6, 2026
Hi Raechel, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].