Excellent
Based on 538 reviews
Plymouth Rock Assurance4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Samuel Q.
Representative explained everything in great detail and helped me weigh my options. It was quick and I received my documents electronically immediately after the call. Representative was polite and extremely patient as I had many questions.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Samuel, we're so glad to hear that. We appreciate you sharing your positive feedback and for being a customer!
CHRISTINE C.
The agent was helpful and professional. He answered my questions and we were able to begin a new policy for car and my rental home.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Christine, we are so glad to hear that! Thank you for leaving us a review and for being a customer.
MAUREN REBECA FONSECA S.
La atención al cliente es buena y resuelven
Reply from Plymouth Rock AssuranceMay 26, 2026
Thank you for your feedback and for being a customer! We’re glad to hear you’ve had a positive experience with our team.
Kathy
When I contacted Plymouth Rock michael answered all my questions professionally and proved to be quite knowledgeable. I am very happy with my Plymouth coverage
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Kathy, thank you for sharing your feedback and for being a customer! We’re glad to hear you had a knowledgeable and professional experience with our team and are happy with your coverage.
Sonia S.
Customer Rep was very knowable and very courageous. He made this process very easy for me.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Sonia, thank you for your feedback and for being a customer! We’re glad to hear our team made the process easy and provided great experience.
Monnir Y.
Customer service they were helpful. Answer the phone right away. Listen to me and do what I need. I can ask for more.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Monnir, thank you for your feedback and for being a customer!
RAMON H.
Excellent customer service and effective problem solving.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Ramon, thank you for your feedback and for being a customer! We’re glad to hear about your experience.
Helene M.
I am not familiar enough with Trust pilot to make an honest assessment.
Reply from Plymouth Rock AssuranceMay 26, 2026
Hi Helene, thank you for sharing your feedback. If there’s anything we can assist with, our team is always here to help. You can reach us at 844-242-3555 or [email protected].
