Average
Based on 359 reviews
Podium3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Podium (podium.com) has 359 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
359 approved reviews, newest moderated first
Janet E.
Dr. Moises Arriaga is amazing physician. He and his staff were excellent with my child and was able to restore her ability to hear. He is top of his field and is always dedicated to do what is best for his patients. I would recommend Dr. Arriaga to anyone having any type of ear issues.
Jack and Stacy C.
really helped to increase our overall number of Google Reviews! Jack and Stacy Hidden Jewel of the South End - Boston
Krisanne B.
Usually smooth sailing. Once in a while our auto messages do not send in a timely manner.
Luke L.
Here at The Tour Guy, we've been using Podium since Late 2019. We've been happy with the messaging capabilities, features, and flexibility for both us and our customers. It's great for getting in touch with customers and easy to use for all our agents. I like that there seem to always be new features coming. Would highly recommend for a text chat feature and scales well no matter the size of the team.
Félix M.
good business
Izzy V.
Easy and communication fast
Champainting E.
We switched our customer communications to Podium late 2025 and it was been a game changer! No more unread emails, getting lost in peoples inboxes and much quickly response times! Could not recommend highly enough especially when you layer in the automations and AI capabiltities. Ben - Champainting
Office Chairs Outlet J.
Business Office Outfitters – Javier Castro My experience with Podium is 9/10. While the platform offers useful tools for customer engagement and has great technology, I found it to be quite expensive, and the credit card processing fees have increased significantly, making it harder to justify the cost of continuing to use their card readers. Their customer service is excellent, the live chat feature still generates traffic, replying to reviews is easy, and the system is very user-friendly. However, they need to improve how they handle the payment process — we used to process $3–4 million a year with them, but ultimately had to find another card reader provider. I recommend Podium if you want to increase engagement, improve customer service, and build a pipeline of prospects. They also offer multiple marketing tools, such as texting campaigns, that can be very beneficial.
