Reply from Pony O Hair AccessoriesApr 8, 2022
I am so sorry to hear that, ! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀
-When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold!
-PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash!
-Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight!
The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types