Pony O Hair AccessoriesReviews of ponyo.com

Reply from Pony O Hair AccessoriesJun 7, 2022

Hello! I do apologize that the PONY-O and the Bun Barz did not work out for you. Please let me know if there is anything that I can do to help!

Reply from Pony O Hair AccessoriesApr 15, 2022

I understand Beata! 💝 My name is Valerie and I really want you to love your PONY-O! It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ❤️✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Riot Inc 25587 Conifer Road #105-234 Conifer CO 80433. Please include your order number, so we know who to credit! 😀

Reply from Pony O Hair AccessoriesApr 8, 2022

Hi thank you for your information. I am sorry that you had troubles applying the PONY-O! There is a learning curve and I agree, we are currently making the PONY-O's larger so that feeding the hair through will be easier for those with more hair, I see that we have credited your order. Thank you so much for your feed back we really do appreciate you trying the PONY-O! Stay well! NICOL

Reply from Pony O Hair AccessoriesApr 15, 2022

We love your love!!

Reply from Pony O Hair AccessoriesApr 8, 2022

I understand! 💝 My name is Valerie and I really want you to love your PONY-O! It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ❤️✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Riot Inc 25587 Conifer Road #105-234 Conifer CO 80433. Please include your order number, so we know who to credit! 😀

Reply from Pony O Hair AccessoriesApr 8, 2022

Hello! I am so sorry to hear that you did not have a good experience with PONY-O. If you could reach out to us at [email protected] and we will see what we can do to make the experience better!

Reply from Pony O Hair AccessoriesApr 8, 2022

I am so sorry to hear that! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀 -When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold! -PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash! -Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight! The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types

Reply from Pony O Hair AccessoriesApr 8, 2022

I am so sorry to hear that, ! 💝 My name is Valerie! Here are a couple quick pointers that may help! 😀 -When you bend the ends down, make sure the sides are still aligned (One on top of the other). If they are not, there will not be a tight hold! -PONY-O is so comfortable (it doesn't pull) so you may think it is not tight! A habit, with our hair ties that everyone has, is that we split our ponytail and pull on it, to tighten our hair tie. This does not work, with a PONY-O, it opens it up (Weird, right?) The alternative, it to give it a couple of tugs to see if it is tight. If not, bend the ends, more sharply, or give it another squash! -Making sure the sides are sharp bends at all times will also help create the tightest and longest hold. Leaning back on the PONY-O (in the car, on the couch, etc) can flatten the bends, so be sure to re-bend the sides when you get up! When you are sleeping in bed, put it high on your head so that it stays tight! The video instructions will give you tips like this! Be sure to check them out! ❤️ https://ponyo.com/pages/instructions-hair-types Hi , Valerie here! I do understand your concern and I really want you to love your PONY-O! 💗 It is so different than a hair tie and has a bit of a learning curve, so click the link for easy to follow videos. The best one to start with is the first video! https://ponyo.com/pages/instructions-hair-types Go here and click on the hair type that's closest to yours! Having a detailed step by step video is super beneficial! Don't worry, it is different and everyone has used a hair tie all of their lives! I know you will get it! If you need more help, please email [email protected] for a free one on one. ✨ If it's just not working for you, its okay. We have a 30 day return policy. To send it in for a refund, less shipping, mail your products to: Please send your products along with all literature to: Riot Inc 25587 Conifer Road #105-234 Conifer, CO 80433 So that we can issue a refund quickly, please be sure to include your order number as reference. Also, please let me know if I can assist you with anything else as I am always happy to help 😀 Valerie