Excellent
Based on 392 reviews
PooLin5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Laura
My husband upgraded my embroidery machine for Christmas to a Poolin! I love the machine. It is user friendly and the support is amazing! When I have any questions, they are there to help and always resolve the issue for me. Couldn't be happier with the machine and the support team! Laura
Michela B.
Ho acquistato la Poolin Eco06 qualche tempo fa e devo dire che ha superato di gran lunga tutte le mie aspettative. È una ricamatrice straordinaria, ideale sia per chi è alle prime armi sia per chi vuole portare i propri progetti a un livello superiore. Ecco i punti di forza che mi hanno fatto innamorare di questo modello: Facilità d'uso e intuitività: Il display touch screen è chiaro, reattivo e facilissimo da navigare. Caricare i propri ricami personalizzati tramite USB è un'operazione immediata e senza intoppi. Precisione e qualità del punto: I ricami sono puliti, precisi e i colori vengono sfumati e gestiti divinamente. Ho testato la macchina su diversi tipi di tessuto (dal cotone leggero al denim più pesante) e il risultato è sempre professionale. Rapporto qualità-prezzo imbattibile: Per le funzionalità che offre e l'ampia area di ricamo, il prezzo è assolutamente competitivo rispetto ad altri marchi sul mercato. Incredibile supporto clienti (Poolin): Questo è il vero valore aggiunto. Per qualsiasi dubbio o piccola calibrazione iniziale, il team di assistenza Poolin è stato super disponibile, rapido nelle risposte e mi ha guidato passo dopo passo con estrema gentilezza. Inclusi nella confezione ci sono anche ottimi accessori che permettono di iniziare a ricamare fin da subito. La consiglio a occhi chiusi a chiunque cerchi una macchina affidabile, robusta e ricca di soddisfazioni. Voto: 5/5 stelle! ⭐⭐⭐⭐⭐
kmlr
I love this company. I love that you can get unlimited help and they will walk you thru it until it’s perfect. I have a single needle 05 as well as a poolin EOX, customer service is amazing and would recommend
Holli
Kai was an amazing help to me when troubleshooting my machine! Thank you!!
Aubriana B.
Great customer service
Jasmina
Great embroidery machine and excellent customer support. The machine is easy to use, runs smoothly, and gives beautiful results. Whenever I needed help, the support team was quick and helpful. Very satisfied with my purchase!
Jennifer B.
I have had the best experience with Poolin all the way around! I started with an EOC05 and quickly out grew it! I currently have an EOM and love it! It is user friendly with very little embroidery knowledge. Customer service is the best in the business! I had an issue last night and Kevin helped me right away! Up and running within minutes. Any issue I have little video arrives quickly in my WhatsApp chat to help me navigate the problem. They know there machines so well and zero in quickly to get you running again! The machines are well made. Shipping was fast through Amazon. Lastly, the quality of stitches is superb! I have products in a retail store and sellout every-time! Clean, tight stitching! Thanks Poolin for creating a wonderful product!
D J.
I purchased the EO6 and the EOM 15 needle. I love them both. Once everything was set up, machines run smoothly. Kai Tang and Jessie Xia have been extremely helpful with tech support and with the purchase of my machines(Jessie Xia). Thanks to Jessie, Kai and other tech support
