Poolweb.comReviews of poolweb.com

Jamie was very informative and gave great insight and direction for our needs. Super helpful and knowledgeable. Pastor Doug Horner New Beginnings Lakeside Church Evansville, IN

I needed to cancel an item- wrong part number- and your representative was very kind and understanding and professional- item was promptly cancelled—- thank you all very much!

I ordered two remora battery packs from this company. Neither of them worked or would charge correctly. When I contacted customer service - they informed me to contact Hammerhead directly. I didn't buy these units from Hammerhead, I purchased from Poolweb. DO NOT PUCHASE FROM POOL WEB

Poolweb resolved a shipping issue to my satisfaction. Poolweb made things right and I appreciate their efforts and the ultimate solution.

Pool Web is a top notch, 5 Star business. Unlike MOST, they replied immediately to my inquiry, made several suggestions on my issue, gave me options, followed through with the outcome. Timely, professional, they Stand behind their products. SALEM BARNARD exemplary customer service. Go here and you won’t go anywhere else!

Excellent customer service! Refreshing to have a real person pick up the phone. Quick to respond, and very friendly!

Orderes replacement heat exchanger for my pool. Installed it and it failed in less than 2 months. Poolweb refused to replace stating manufacturer wouldn't replace it. Raypak(manufacturer) replaced part with only 3 phone calls. Poolweb is a BUYER BEWARE! they will not follow their advertised warranty from their website. DONT BUY FROM POOLWEB

I order replacement parts that were showing in-stock for my pool cleaner on 08/02/2025. Recieved and e-mail that the estimated shipping date would be 08/21/2025. On 8/27 /2025 received an update that the new shipping date would be 09/04/2025. then once that date had passed on 9/08/2205 received an e-mail the product would ship from their warehouse on 10/02/2025. At this point canceled my order from another company which was then able to ship the exact same order in 48 hours. Overall price looked good. Communication were poor, estimations on shipping dates were not timely or accurate.