Abdul K.
Use for free plan that's it
When it was time to renew my plan they upgraded me to a higher plan without my knowledge and did not give me any email notification when I seen the charge on my bank statement they told me it was too late for a refund. Also they were not able to link and post on my instagram.
Reply from Post PlannerAug 18, 2025
Bummed to read this, Abdul. I reached out privately to see if I could resolve this for you, but I didn't hear back. According to our logs, you signed up for our Starter annual plan on May 31, 2024. Then 4 days later on June 4, 2024 you upgraded your account to the Growth annual plan from inside the app. We have no control over what you do inside the app and whether you choose to upgrade or not. We can't stop you from upgrading your plan if you choose to do so. But we do make you confirm any attempted upgrade with multiple confirmations — to make sure you're doing the upgrade on purpose and not by accident. For example, when you try to upgrade from inside the app, we show you a popup that says: "Are you sure you want to upgrade your account to the Growth plan?" You then have to confirm "Yes, upgrade my account" to actually execute the upgrade. Regarding what happened in your case, you probably hit a limit in the app where you couldn't use a certain feature or couldn't create more posts without upgrading. You were on our lowest plan before the upgrade, so you had access to very few features and had severe limitations on creating posts. But whatever led to you upgrading your account, I just want to be clear: we (Post Planner) did not upgrade your account, as you said in your review. You upgraded your account. One last thing: You said we did not send you a reminder email before the renewal. We did, in fact, send you a reminder email 4 days before your renewal on May 31, 2025 at 7am PT. According to our email management software, you opened the email. Please let me know if you have any questions about any of this. And if you're still posting to social media for your business, ping me. I'll do everything I can to help you and your business, whether that be with a big discount on Post Planner, or with guidance on social media strategy. I'm hear to help! ~Josh