PowermaxReviews of powermax.com

Reply from PowermaxDec 16, 2015

We're very sorry that the speed of our communications did not meet this customer's expectations. While PowerMax prides itself on promptly replying to every communication, we have to admit that this time of year is one where it is the most difficult to do so, and in fact the one day delay in responding was on our very busiest day of the year. We will continually strive to respond as promptly as humanly possible.

Reply from PowermaxMar 10, 2015

We're certainly sorry that Katie experienced an issue with her computer. When Apple creates new anti-theft schemes, we're sometimes left scrambling to figure out how to best deal with them. The irony with this dissatisfaction is that it highlights exactly why someone should buy a computer from an Authorized Reseller like ourselves... when confronted with never before seen problems we naturally can and will provide recourse, as we did here in providing a full refund for the computer. We also can work with Apple to determine how best to prevent it in the future. To be honest, since this was the first time we'd experienced this issue, we didn't immediately respond as thoughtfully as we should have; Katie provided a great example to us as to how we should have responded and we took that to heart, it was better written than what we came up with as we were scrambling to figure out what was going on. It's unfortunate when one customer has to experience something for the first time, but her experience paved the way for us to eliminate the potential of that problem, as remote as it is, in the future.

Reply from PowermaxSep 10, 2014

We're certainly sorry that Mr. Trexler didn't have an optimum experience at PowerMax; that's by far the exception to the rule. Unfortunately, sometimes circumstances accumulate on certain orders that are outside of our control. The order was received on a Friday afternoon with a request to receive it within 3-4 business days. As much as we try and get orders out placed in the afternoon the same day, sometimes things kick to the next day. In this case, that made it a Monday, at which time the credit card declined. Once we straightened that out, it was shipped the next day and received on the next Friday, which is right at the 3-4 day period after the credit card issue got straightened out by the customer. While we all would have preferred a day or two earlier, of course, it did ship the day after the credit card decline was cleared up. We should note here that PowerMax is a full-service, consultative operation that specializes in a human touch. As a result, we choose not to work on weekends since we place a high premium on our employees' happiness in both work and home. So while we might not be the "conveyer belt operation" seen around the web whereby orders are basically handled by a machine with very little human interaction, the overwhelming outpouring of affection we continuously receive from our customers tells us we've touched a nerve that many people appreciate. We're sorry it didn't quite happen this way in this instance.