Average
Based on 236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
236 approved reviews, newest moderated first
Barbara P.
Great experience. They responded right away and i was able to get the fan filter ordered. Thanks so much, you were great!
Reply from powersmartusa.comMay 23, 2025
Thank you so much for your kind words! We're glad to hear you had a great experience and that we were able to assist you quickly with your fan filter order. Your satisfaction means a lot to us, and we’re always here if you need anything else. Thanks again for choosing PowerSmart! 🌟
Precious
I ordered the bundle for $370 which came with the lawnmower, blower and trimmer. My issue is the trimmer came on and stopped working after 5 seconds. I’ve reached out on multiple occasions about this and I’m constantly getting the run around. They requested videos (I’ve sent 2) showing them that the battery was fully charged and that I was pressing the buttons correctly as instructed. They reply back still saying I need to make sure that the battery is fully charged and that I was pressing the buttons properly. All of that was clearly shown in those videos I sent. Will never shop with this company again!
Reply from powersmartusa.comMay 23, 2025
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you've faced. We understand how disappointing it must be to encounter issues with a brand-new product and to feel like your concerns haven’t been properly addressed. We truly appreciate you taking the time to send the videos—we’ve forwarded them to our technical team for further review. Please know that we’re committed to resolving this for you as quickly as possible. If we are unable to find a solution based on the videos you’ve sent, we will arrange either a replacement or a return, depending on your preference. Your feedback is invaluable, and we’re using it to improve our communication and service. Thank you for giving us the opportunity to make things right.
Ed S.
I have been attempting to order an air filter assembly for my PowerSmart lawn mower for about eight months. Even with sending them the part numbers from the parts catalog that came with the mower, and photos of the part itself, they have sent me the wrong items. This has now happened twice. Although my mower is only about six years old and has been trouble free, it seems parts are no longer available for it. The service reps are very polite if you are fortunate enough to finally get through to one, but they are quite slow in responding to emails. I doubt very seriously if I would consider purchasing any PowerSmart products in the future.
Reply from powersmartusa.comMay 22, 2025
Hi there, We’re truly sorry to hear about the ongoing trouble you've experienced trying to get the correct air filter assembly. We understand how frustrating it must be to go through this process multiple times without a resolution, and we sincerely apologize for the inconvenience and delay in communication. We take your feedback seriously and are committed to improving our service. If you’re still open to it, we’d love the chance to make things right. Please reach out to us directly at [email protected], and we’ll have a dedicated team member follow up with you promptly to ensure you receive the correct part or an appropriate alternative. Thank you for your patience, and again, we apologize for the experience.
LORI T.
I could not locate a replacement Tire for my Powersmart Lawnmower so I emailed Support I received response back within 24 hours giving me the information needed to order I recommend Powersmart Equipment
Reply from powersmartusa.comMay 22, 2025
Hi there, Thank you so much for your kind review! We’re glad to hear our support team was able to help you find the tire you needed and that your experience was a positive one. We truly appreciate your recommendation and your trust in PowerSmart equipment. If you ever need further assistance, don’t hesitate to reach out — we’re always here to help!
larry
I could not find the part needed to repair my mower,but the customer support team found it for me thankyou so much
Reply from powersmartusa.comMay 21, 2025
Thank you for your kind words! We're so happy our customer support team was able to help you find the part you needed. Your satisfaction means a lot to us—enjoy your mower, and feel free to reach out anytime!
Floyd P.
Fast service
Reply from powersmartusa.comMay 21, 2025
Thank you so much for your feedback! We're glad to hear you were pleased with our fast service. If you ever need anything else, feel free to reach out—we’re always here to help!
Andrew B.
I ordered a pressure washer and it arrived faster than I expected! The quality is excellent and it works fantastically. Plus, customer service was a big help when I was setting it up.
Reply from powersmartusa.comMay 19, 2025
Thank you so much for your kind review! We're thrilled to hear that your pressure washer arrived quickly and is working great. It’s also wonderful to know our customer service team was able to assist you with setup. If you ever need anything else, we’re just a message away. Enjoy using your new equipment! 😊
Alexandria R.
I bought the 21" 144cc Gas Push 2-in-1 Lawn Mower V8721C. I love that it is collapsible, comes with oil and spark plug tools, a side chute, and has a 2 yr warranty. I received it quickly and undamaged. The manual was easy to interpret. I filled it with the oil provided and some gas. There's a primer button the left hand side to use. It started the very first pull and the first start each time thereafter. Runs great. The height is easily adjustable. I cut about 2 acres on 1.5 tanks of gas. It's durability, and ease to store is super efficient. I choose to use the side chute and it works amazing. Best lawnmower for the price in my opinion!
Reply from powersmartusa.comMay 19, 2025
Thank you so much for the detailed and thoughtful review! We're thrilled to hear that you're enjoying the 21" 144cc Gas Push 2-in-1 Lawn Mower and that it's performing so well for your needs. It's great to know the setup was smooth, and the mower is living up to expectations in both performance and convenience. Your satisfaction is exactly what we aim for, and we truly appreciate you taking the time to share your experience. Happy mowing, and feel free to reach out anytime if you need support!
