Average
Based on 236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
236 approved reviews, newest moderated first
Joe A.
Joe Amato order #47639 Ordered both upper cables (auger and drive) from Powersmart . Was worried wouldn’t arrive in time for upcoming snow storm. Emailed customer service and items arrived in time. Will use them again if and when I need any parts for my snowblower
Todd T.
Order#SH705659 Wanted to leave a quick review. Had to get a 2nd new friction wheel for my snowblower. Only 4 yrs old! Ordered online. CS is horrible! No live person. No response to questions. Offered a refund after then went silent on response. No refund .Shipment took weeks and got the wrong part. Don't bother with phone support either...just sit on hold til I have up
Katrina C.
Order#47636: Order came within 10 days. No problems when use online ordering.
markskorp
They have all the parts you need for your snowblower shipping its very fast and costumers service its very helpfull
Rob B.
Purchased a snow blower in November Bolts sheared off the Auger controller and the stems of the bolts remained inside Home Depot said I have to deal with manufacturer since the purchase was 60 days old Since Jan 26th...6 emails, nothing Three phone messages, no return calls I paid to have it fixed since they have ZERO customer service
Pablo S.
I’ve had a great experience with my 24” snowblower.
Gilbert H.
Bought a brand new 26" snowblower, used it twice, forward drive started slipping, reverse no longer worked. Been in service centre for a month now, still waiting for a friction gear assembly. Contact numbers for Powersmart are not in service. Will recommend to Authorized Dealers to discontue carrying their products. Extremely POOR PRODUCT!!! Extremely POOR SERVICE!!! Don't buy it! AVOID AT ALL COST!!! Gil H
Patty
Well, first of all, I was missing some parts because FedEx damaged the box but I got a hold of this company and they did give me everything I needed to get the snowblower running and the snowblower does run Great it’s a powerful snowblower. I really like it!
