customer
Covered in urine
Puppy came 1 day early, last minute, and was covered in urine. Had to immediately take a bath at midnight. Staff were kind, which is the only reason giving any stars.
Reply from Premier Pet TransportAug 12, 2026
We sincerely apologize for the condition your puppy arrived in and for the inconvenience this caused. This is not the experience we want for any puppy or customer, and we take concerns like this seriously. We would greatly appreciate the opportunity to learn more about your delivery so we can review what happened and address the issue appropriately. Please contact us directly at 417-293-3292 at your convenience. We’re glad to hear our staff treated you kindly, and we appreciate you bringing this concern to our attention.




