Premium Parking - United StatesReviews of premiumparking.com

Many thanks to Micah D. at Premium Parking for the exceptional customer service. She was so friendly, professional, and knowledgeable about how to fix my issue. Such helpful service is so rare today, and is to be highly commended. Hats off to Micah for getting my problem sorted out quickly for me. On a scale of 1 to 10, my experience with Micah was a 50!!

After making a mistake renewing my parking subscription, I reached out to the company a couple of times to try and resolve the issue. After my request was denied (being referred to the Subscription Terms of Purchase), I tried one last time and reached Micah in customer support. After explaining the situation and the mistake I made navigating the company's website, she worked tirelessly and was able to resolve the issue to my total satisfaction. She was extremely thorough, patient and pleasant to deal with. She listened to my explanation and was thoroughly considerate of me and my situation. In the end, she took the necessary time to find a solution to my problem and keep a customer satisfied. I truly appreciated her attitude and professionalism and applaud her for her focus on the customer, restoring my faith in the company after my initial interactions.

Premium Parking resolved my issue fast and efficiently. Sharmaine from customer support assisted me from the beginning and facilitated everything for my dispute and she was very courteous and professional and responded on time to my inquires and all my questions much appreciated Premium Parking.

Micha was who helped me and she was very sweet and figured out my problem efficiently and quickly.

I would like to compliment your company for having a phone number to talk to a person and Ms. Emmarie Dizon for returning my phone call to resolve an invoice dispute. I'm from Florida and was visiting in Memphis, TN on Father's Day 2025. I paid for one hour of parking at a Memphis downtown location to eat at the Flying Fish (great fish) and I parked 15 minutes more than my hour. I did pay through the App and unfortunately did not realized the time and the notification from the App to my time had expired Your company sent me an invoice for $90.00 and I went to your website and submitted a dispute. Thank You for reducing the fine to $15.00. Ms. Dizon very courteous, knowledgable and I appreciate her sending me an email with the link to pay the new amount. I really appreciate the reduction of the fine. The extra $75.00 I didn't have to pay can be used to buy food or gas. Thank you!!!

Emma was so very helpful and patient and was able to resolve my dispute. I really appreciate how kind she was on our call.

I've had to call Premium Parking twice. The first time, I called for clarification on parking rules for disabled veterans. The customer support representative was pleasant and explained in detail how eligibility is determined and assured me that my vehicle would be fine in its place. The second time was today (8/11/2025). Micah, the customer support rep, went above and beyond to rectify an oversight regarding the same vehicle. I was very pleased with her knowledge, demeanor and patience with me, as well. When she did not know certain things, she sought answers, even with airport authorities. Even in our communication via email, she was able to respond quickly, clearly and concisely. I would recommend Premium Parking to anyone in any city.

Helped me get my subscription set up for my commuter benefit card after a mistake on my part.