Excellent
Based on 414 reviews
Premium Parking - United States4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Jennifer F.
Kimberly was kind and respectful when helping me correct a situation I caused. Appreciate her!!!
Reply from Premium Parking - United StatesFeb 25, 2025
We are grateful for your time in lifting up our staff member. We strive for excellence and our goal is to exceed customer expectations. I will pass your comment on to Kim, as I know it will make her day! Have a wonderful day.
RON T.
Yesterday I parked on the street in New Orleans. You could pay by text or through an app called Parking.com. The longest it booked at a time was 2 hours. It texted me a reminder to extend, but I had to reenter all the information they already had, then it wouldn’t let me renew for longer than 15 minutes. I live in rural Wisconsin. I can park wherever I want. I grew up in NYC and went to school in Chicago and parking meters have always bothered me, but now dealing with crappy software just rubs salt in the wound. So today I found a Premium Parking lot. Super user friendly, easy to pick a time to park, so I don’t have to keep renewing. I called them to compliment them, and got through after a short wait. Kimberly was so nice.
Reply from Premium Parking - United StatesFeb 24, 2025
We want to thank you for these kind words and positive comments. We strive for excellence and want to change the way people park. We sent your compliment to Kim and she was so happy to hear about your feedback.
Leon the G.
My grandmother was confused which caused her to get a ticket. I spoke with Ashleigh and she was very helpful and resourceful! She’s such a doll.
Reply from Premium Parking - United StatesFeb 20, 2025
We sincerely appreciate the feedback and will share your comments with Ashleigh. We pride ourselves on positive customer interactions and are always looking for ways to elevate our staff and improve services. Thank you for your time in submitting your comments!
Ashlee B.
First off .. it’s safe to say the lady that’s helped me through out this unfortunate situation was so kind and resourceful. I am so thankful that even tho this happen to my car I had a great experience thanks to Ashleigh Bienemy.
Reply from Premium Parking - United StatesFeb 20, 2025
We want to express our appreciation for your feedback. Ashleigh is a super star and we are grateful to have her on our team and you as our customer!
Sarah P.
Always a great experience! The app is super easy to use and the reminders about time running out are great for those times when you are running late. When my phone glitched, the customer service team were so helpful and supportive.
Reply from Premium Parking - United StatesFeb 17, 2025
Thank you for your kind comments. We strive for excellence in all of our work!
Benjamin M.
They have great software that makes it easy to find and pay for parking. They also have real customer support. People on the phone you can talk to... amazing.
Reply from Premium Parking - United StatesFeb 17, 2025
We sincerely appreciate the positive feedback. We strive to exceed all expectations and focus on excellence.
