Excellent
Based on 228 reviews
Price Self Storage4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Price Self Storage is committed to providing you with professional, affordable self-storage solutions for your personal or business needs. Our thirteen sparkling clean self storage facilities in California come fully equipped with a wide range of storage unit types, ensuring you that you’ll find the perfect one for your needs.Our affordable self storage facilities are designed with your storage needs in mind. Ranging in storage unit sizes from small over medium to large, we know you’ll find the perfect storage unit for you. Our modern self-storage facilities offer you state-of-the-art security features, ensuring your belongings are securely protected inside of our storage units.If you’re looking for affordable self storage and peace of mind for your personal or business storage needs, you can count on the dependable team at Price Self Storage.
Price Self Storage (priceselfstorage.com) has 228 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
228 approved reviews, newest moderated first
Colleen
Too expensive
Reply from Price Self StorageDec 19, 2017
Colleen, I'm sorry that our pricing did not work out for you. We strive to be very competitive in the geographic market place. Thank you for the feedback, we are always looking for ways to improve.
Laurel
It's clean, efficiently run and the staff is very nice and helpful
Don
Not cheap. Also, having to check in the front office just to use a cart is not convenient.
Reply from Price Self StorageDec 6, 2017
Hello Don, I'm sorry that our courtesy cart policy isn't convenient for you. Over the years, we've experienced theft of the cart and have implemented a system that requires the tenant to leave their ID and use a token for the cart. This ensures that carts are made available for everyone who needs them and they don't disappear from our property. Thank you for the feedback, it allows us to examine our policies and look for ways to improve.
Charles
Self-storage does not take payment over the phone, I guess it was designed that way, so the customers can go in and deal with the lousy service.
Reply from Price Self StorageDec 6, 2017
Hi Charles, I wanted to respond right away, I am so sorry for the misunderstanding. We absolutely do not wish to inconvenience our tenants. We do not take payments over the phone as our calls are recorded and that would be a breach of credit card security. We want your information to remain secure. But what I can tell you is that we are looking at a change to the system that will allow us to accept payment on an unrecorded line. It is in the works, as we've had lots of folks tell us that would be very convenient for them. We're working on making it happen, but will only implement this when we can be assured the card information will be kept secure. I'm so sorry for your less than satisfactory experience. Providing excellent service, on the phone and in person is our goal. What you describe is contrary to our mission. I don't know the details, but apologize for whatever occurred to make you feel the service was "lousy." I do appreciate the feedback, it helps us look for ways to improve. - Kelly M. Marketing Manager.
Deanna
Honest great customer service is outstanding. Clean facility and feel comfortable with the storage area inside and secure.
C
Maira is an outstanding, kind, caring and helpful employee at Price Self Storage. Especially the day I called in a panic for a storage unit. She was very sympathetic to my situation. Given my circumstances turn my situation over to the manager Mikole who was also very sympathetic and extremely helpful with what she could do at her level. Even though my sister had looked up and thought we were getting the 15% off and monthly discount on outside unit. While I was unable to get the 15% I was still able to get a good rain and she honored a full month free. Further explain info I would need 4 rest of my billing and how to go about submitting that. They seem to be pretty accommodating very clean kind caring and competitive with their prices. The day I went in Mikole was completely on her own and was juggling numerous calls at same time along with few customers. She still do this with a smile and made sure she was thorough answer each and everyone's questions and or concerns. she's a wonderful asset to this company and I hope she will be recognized for that. I have been with my other storage company for over 10 years. The reason I have switched was because I had two units already and I have 1 room and some other rooms in a house that need to all be moved into one unit. They didn't have a big enough unit available at my old storage in the time I was going to need it. I have always been very very happy with them. I'm hoping I have the same experience here r. I was very sad to have to leave there. I'm hoping I have the same if not better customer service with price self storage. So far so good. Sincerely Christy W
Joan
Great price and convenient access
Nicola
We have only just opened our account with Price Self Storage and the treatment so far has been good. I am looking forward to a long association at this point.
