Prime Time ShuttleReviews of primetimeshuttle.com

I wouldn’t trust PrimeTime Shuttle with my travel plans. This company is incredibly shady, and their actions reflect a complete lack of integrity. They recently promoted a special offer to "help those affected by the fires," with an email blast and a banner on their website. I thought I qualified since I was evacuated, and the fire was just a few blocks away from my house. When I called, they gave me the runaround. First, they asked for proof of residence, which I provided. Then they told me to call back. After waiting and calling back multiple times, they eventually told me to "wait for an email" that never arrived. Finally, when I followed up again, they changed their story, claiming the promotion was only for people with property damage—something they never mentioned initially. This company clearly uses deceptive marketing to make themselves look good but fails to follow through. Save yourself the hassle and don’t trust PrimeTime Shuttle with your travel needs.

I set up a pick up and return pickup for mother in law proactively weeks before her flight. I confirmed her pick up 2 days before her flight (which is today). I tried to do everything to make certain this would go smoothly for her as she’s 80 years old and not used to traveling. All prepaid with tip by me. Prime Shuttle sent her a text at 1am to say they were not picking her up at 10:30 this morning on the day of her pick up!!! She doesn’t see it and she calls me panicked at 10:40 when no one is there. I chose this company thinking it would be a better experience than if I just set up an uber… boy was I wrong. The stress they caused was avoidable and had they either followed through with the service they were supposed to provide or at least given us enough notice that they could not provide the service so we could figure out something else without being in a panic and stressed and potentially miss her flight. I set this up with plenty of time (weeks) for them to ensure they could honor their commitment. Thank goodness I also sent this up with plenty of time for her to get to the airport and make her flight… so allowed for them being unreliable, which unfortunately they were. Then they had the nerve to call me while I was frantically trying to get a new ride set up for my mother in law to ask me if I still wanted the return pick up that I had set up with them in the original reservation! Unbelievable their lack of awareness. Unprofessional, complete lack of customer service and no empathy what so ever for the stress they caused. Thank goodness an Uber Driver came to our rescue and got her there safely and on time.

Used them twice for a ride from the house to the airport. Once in November 2024 and once in December 2024. First pick up from home to the airport was as it should be. The return pick up at the airport is when things went downhill. I received a text message about the pick up driver, vehicle description and license plate - just like with an Uber ride. I subsequently received another text that a different driver would have to be sent. Then I received a third text that a completely different driver was being sent. Then I received a fourth text and that driver finally appeared, some hour after the initial scheduled time. Second time they were used it went even further down hill. There was a no show for the scheduled pick up time at the house. About one half hour after the scheduled pick up time, and when I was in the process of packing the car in order to get to the airport on time, I received a mobile call from Prime Time that a new driver was being sent. They then patched that driver through on the call so I could give him directions how to get to the house - which Google Maps has no difficulty in doing. Received word salad when I asked if the driver had GPS and why he would need directions. Left for the airport 50 minutes after the scheduled pick up time. On the return while standing in baggage claim I received a text message 15 minutes before the scheduled airport pick up time. It stated our pick up had been canceled. When I sent a message why the ride had been canceled, I was told they had no drivers available and received nothing more than the hollow "sorry" used to try to placate you. Essentially, it was find your own way home because we are done here. If your bent is for an unreliable car service that cares not one wit about customer service and will leave you in the lurch with no regrets in doing so, these are your people.

After giving them a 10 minute grace period, we called to ask how far they were from our house. They said they were not going to come and did not give a reason. Had we not called, we would have missed our flight. Then they had the audacity to call back and ask if we still wanted a shuttle home from Philadelphia!

If ever you are looking for a transfer , whether it be to an airport or from an airport ,you won’t go wrong with booking these guys . If you have any worries about being late etc , don’t worry , just messsge on their chat page and they get back to you within minutes . In our experience first class service . Would not hesitate to use them in the future .

I have used PrimeTime Shuttle in the past without issue. This upcoming trip I had booked two different legs in Los Angeles. Fast forward to today when they ran a sale. Knowing that I could rebook and they stated during the original booking I could cancel easily (but did not state a cancellation charge), I booked under the sale. I went back to the original booking to cancel, but now they want to charge $5 PER LEG. They did give the option of converting to "credit" for use for any rebooking within a year. I do not plan on needing this service in the next year, so I selected cancel. In chatting with customer service, they simply said it was their policy and that was it. I explained I did not cancel to go to a different company, but instead to rebook directly with them. They didn't care. To find the cancellation fee, it isn't clear on the home page either. You have to go into the help section before you can find anything about cancellation adn the $5 PER LEG charge to "cover credit card processing fees". Well, my total charge WITH a $25 TIP was only $170... which is NOT $10 of credit card processing fees. But, getting nowhere with customer service, I completed the cancellation with the $10 fee. Then, I found something more disturbing about their ways of hiding information... when cancelling, they simply stated they will convert to credit that you can use for any rebooking within a year. HOWEVER, I looked into this too... this is ONLY FOR THE SAME SERVICE AT THE SAME LOCATION! That is NOT "any" rebooking. And, again, this is NEVER mentioned when you are cancelling. Instead, people would think, yes... I can simply have a credit on Prime Time Shuttle for any use later, and click on the "Yes, convert to credit". Then, if they traveled anywhere else, or maybe same city with the need for a larger vehicle, etc... their credit would NOT be accepted. This is REALLY poor terms by PrimeTime. Actually, the terms are fine if they would explain them UP FRONT like most everyone else. Needless to say, I will use my latest booking for this upcoming trip since it is already paid for. The discount sale basically covers the cancellation fees... so no advantage there!

Awful experience. The driver was on time but that's where the good bit was over. He shouted out the window at me that he couldn't call me because I had a foreign number, seriously - what do they expect from tourists, and there was not need to call as he was on time. I went to get in the front as I get car sick but the seat was covered in junk and he said 'no, back'. He didn't even say Hello. The drive was terrible, going too fast, tail gaiting the cars ahead, figetting and wobbling the steering wheel. The AC was blasting freezing air, didn't bother asking if I was comfortable and he randomly opened windows for a few seconds at a time. Seemed to be angry that he had to drive somewhere. I felt unsafe. To top it off he had a naked woman homescreen on his personal phone. And of course didn't say Goodbye.

I recently had the pleasure of using Prime Time Shuttle for airport transportation, and I can confidently say it was an outstanding experience from start to finish. The process was seamless and user-friendly from the moment I booked my ride online. Their well-designed website makes it easy to choose the right service for my needs and schedule my pick-up time. On the day of my flight, the shuttle arrived promptly at my doorstep, exactly at the scheduled time. The driver was courteous, professional, and impeccably dressed, immediately setting a positive tone for the journey. He assisted with my luggage, ensuring everything was securely stowed, and I was comfortably settled before we set off. The vehicle itself was spotless and well-maintained, providing a comfortable and relaxing environment for the ride. I was particularly impressed with the smoothness of the drive and the driver’s expert navigation through traffic, which can often be a major stressor when heading to the airport. He was also very knowledgeable about alternate routes, which came in handy when avoiding a sudden traffic jam. Throughout the journey, the driver maintained a perfect balance of professionalism and friendliness. He engaged in pleasant conversation while also respecting my need for some quiet time. His attentive and considerate nature made me feel valued as a customer. When I arrived at the airport, the driver ensured I was dropped off at the correct terminal, assisted me with unloading my luggage, and wished me a pleasant flight. The entire experience left me feeling relaxed and ready for my trip, which is exactly what one hopes for with airport transportation. Prime Time Shuttle provided exceptional, punctual, professional, and highly customer-focused service. I highly recommend them to anyone needing reliable and stress-free airport transportation. They made my journey start on a positive note, and I will certainly be using their services again.