Excellent
Based on 3,289 reviews
Priority STD Testing4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Priority STD Testing is the #1 rated confidential, fast, and accurate STD testing service nationwide. We’ve taken the process of STD testing and simplified it to 3 easy steps. Order online, get tested same-day at any of our 4000+ locations, and get results online in typically just 24-72 hours. 100% private and no embarrassment. Contact a care counselor or order online and get tested today!Find a Lab & Get $10 Off!
Priority STD Testing (prioritystdtesting.com) has 3,289 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,289 approved reviews, newest moderated first
prefer to remain A.
The directions were easy to follow. The scheduling with Quest was quick and easy. I appreciate the discretion as well. I just don't like paying $200+ for a 10 panel, but whatever.
Reply from Priority STD TestingNov 18, 2020
Thank you for choosing Priority Health!
customer
I pre paid 270$ worth of tests. The check in/testing/checkout was quick and impersonal, and that's absolutely fine. I was told there was a shortage of urine cups so the urine test couldn't be performed. I was told someone was going to call me and let me know when the cups where back in the lab for continue the rest of the testing. This was Friday, it's Wednesday and I find it odd no one called me yet. So I tried to call the actual lab phone number ( not the 1800). It's all automated voice, and non of the 4-5 options are having you talk to a real person, and none of the option allow you to understand if you can go in or not. Actually several times you are reminded no walk ins. This is how I will it's going to go: today I'll show up at the lab and ta-daan sure they have the cups but no one was going to call me for that. This could be managed much more professionally.
Reply from Priority STD TestingNov 18, 2020
Thank you for reaching out to us. Although we are a separate company from Quest, we entrust them to fulfill our lab orders quickly and professionally. If there are any issues at the collection site, we request that our patients call us, not Quest, for the very reason you described as we are able to provide immediate assistance. Our phone number is listed in your order confirmation email, 1-888-211-2365, and we are available Monday through Friday from 7:30am-6:30pm CST. Our director of patient services has reached out to you privately to review your concerns in detail. Update: Our director of patient services has reached out and refunded the tests that were unable to be performed. Please let us know if there is anything else we can assist you with going forward.
customer
Fast, efficient and reliable.
Reply from Priority STD TestingNov 17, 2020
Thank you for choosing Priority Health!
customer
The site is nicely laid out and the process straight forward and fast. I'm giving 4 stars because I feel they should have had a notification on their site for the national outage of collection containers. After I was turned away at the testing center, a quick google identified this as a significant national and regional problem. They did though offer a complete refund.
Reply from Priority STD TestingNov 16, 2020
Thank you for reaching out to us. According to our account representative with Quest, approximately 10% of all PSCs nationwide had been impacted by the APTIMA tube shortage. The rest of the PSCs still carry them in stock. We were assured that the remaining PSCs were able to re-order supplies early last week. We are not notified of which facilities are affected, or else we would direct our patients elsewhere. Unfortunately it looks like you ended up at a testing center that hadn't received their shipment yet. We're glad that we were able to rectify the issue in offering you a credit for testing. If you have any questions about your lab order or testing experience, our patient care manager who helped with your ticket request is happy to discuss further. Thank you for choosing Priority Health!
customer
Was great thanks
Reply from Priority STD TestingNov 15, 2020
You are very welcome! Thank you for choosing Priority Health!
customer
I went in as a walk in, but only waited 30 minutes before I was called in. I had expected to wait an hour or hour and a half for going in as a walk in. Called in to the back and drew blood and collected a urine sample. Overall experience was good. I was out of there in less than an hour.
Reply from Priority STD TestingNov 15, 2020
We're glad to hear your experience at the testing center was a good one! Thanks for the great feedback!
Nora
Quick results and wonderful customer service!
Reply from Priority STD TestingNov 15, 2020
Thank you for the great review, we're glad we could help!
customer
Completely confidential. Fast results. Easy. Extremely professional.
Reply from Priority STD TestingNov 15, 2020
We're happy to hear the process went well for you! Thank you for choosing Priority Health!
