Deepali S.
Good work by Greg
Good work done by Greg accommodating the faucet fixing which was not planned
Great
Based on 39 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pro.com is a team of construction pricing and technology innovators. Together, we help our clients build projects ranging from custom homes to multi-room remodels. Behind the scenes, we identify every single obstacle that squashes construction productivity, then build solutions to eliminate them. The result — our clients, partners, and contractors get a better experience from start to finish.
Pro.com (pro.com) has 39 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
39 approved reviews, newest moderated first
Deepali S.
Good work done by Greg accommodating the faucet fixing which was not planned
Talia N.
The pro that came to my house was very knowledgeable. I would suggest that if you have a small job, save them up so it would be cost effective . I would definitely use them again.
Mr. M.
I had a 2 inch by 8 inch hole in basement ceiling drywall. They sent a nice young man who put an 8 inch by 8 inch patch over the hole. He put almost a whole plastic container of putty over the patch and couldn't get it to blend in. After about an hour and 1/2 He called the company and asked if he could just do drywall instead of patch. He went to home depot and purchased some drywall and then came and finished the job. The problem is now I have a 2 ft by 2 ft patch that doesn't blend in either. The extra putty is so thick on the edges it will take me many hours to blend it in. I could have done the job myself with a much smaller patch and with less putty. They initially wanted to charge me for the extra time, but reduce price to original 2 hours - so that made me happy. The young man did his best, but it just looks terrible - I'm not sure he had ever done drywall repair before. I did think he was a very nice person though.
Nancy H.
I don't think it's right that your survey is not very good if you don't give five stars.
George U.
Initially it was suppose to be a 2 hour project. I became a 5 hour project. There might be some unknown to the project but it seems to me that all the unexpected became my cost.
Reply from Pro.comJun 8, 2016
We understand the frustration with projects costing more than you expect and do our best to be as transparent as possible. According to our field notes, once Dave arrived he discovered a few things things that required additional scope to complete your "time & materials" job. For example, the dishwasher opening had to be wider and there were missing parts we needed to go buy. Dave made sure to inform you that this would require additional scope and materials, which you approved. We're working on a few different ways to reduce project unknowns to avoid situations like these in the future. If you have any additional feedback on how we could have served you better, please don't hesitate to email us at [email protected]. We hope you’ll give us a try again in the future!
Patricia E.
We had good experiences the two times we used them. The workmen were courteous, respectful and helpful. The office went our of their way to accommodate a problem we had with scheduling.
Helen C.
My handyman arrived on time, was able to do what we asked (including a very complex medicine cabinet repair) and was done early. I highly recommend this service. I will be using them in the future.
Karen L.
Prompt, thorough, and inexpensive. Would definitely use Pro.com service again.